White screen only after auto update

  • Resolved hrauser

    (@hrauser)


    1 year, 2 months ago

    After 3.0.3 was auto updated on our site on 9/11/2023 neither the front end nor back end pages loaded, only got a white screen. Only way to ‘revert’ was to log into the ftp and rename the wp-content/plugins/ultimate-blocks folder. We’re running WP 6.3.1 and PHP 7.2.34

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    @hrauser,

    I am really sorry to hear that.

    Please allow us some time to recreate the issue and come up with a fix.

    Kind regards.

    Plugin Contributor erdembircan

    (@erdembircan)

    Hello @hrauser ,

    We tried to recreate the issue on our end with similar server configurations but couldn’t succeed. Can you supply us any error message you encountered during that process both on server side and browser? Also by renaming, did you mean something other than ultimate-blocks for folder?

    Best regards.

    Plugin Contributor erdembircan

    (@erdembircan)

    Hello @hrauser,

    We released an update addressing this issue. Please update and try it out. Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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