White Screen on PayPal Standard

  • Resolved cheezman

    (@cheezman)


    2 years, 3 months ago

    Hello!

    Firstly, thank you for the super useful plug-in and consistently great support, it’s much appreciated!

    We’ve ran into an issue related to PayPal standard redirecting users to a white screen on our GiveWP (legacy) forms. The strange thing is that our staging environment is working as intended, with the exact same config in place.

    Would appreciate any clarity on why this could be happening, I’ve checked the server logs and don’t see any particular POST or PHP errors.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @cheezman,

    Happy to help.

    If users are getting a completely white screen that means that the site is probably crashing. Check your server error logs for any recent fatal errors related to GiveWP.

    In the meantime, exclude the Donation Confirmation/Success page from any cache.
    Cache is usually the culprit here.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hey @cheezman I was unaware of the ability to donate to PayPal in ZAR. I don’t see PayPal enabled on that page you link to, so I am not able to test that theory, but last I checked, PayPal does not accept ZAR.

    When you are redirected, is the URL one from your site, or one from PayPal itself?

    The reason I ask is that once you are taken away to PayPal, GiveWP is in a holding pattern waiting to hear back from the gateway, so if it’s white-screening over there, that’s something we’d need more information from them (PayPal) about.

    Whenever there is a payment error (declined card, etc) GiveWP displays an error on the front end to the donor, and logs an error in the logs at Donations > Tools > Logs > Payment Errors.

    What errors are you seeing when you click on an individual error log entry there?

    If I can get a place where the problem is replicable (bonus points for a spot where it’s replicable without using real money) I am happy to keep digging in!

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @cheezman,

    Just checking in on this issue.
    Do you still need assistance here?

    If you still need help, reply and we’ll make sure everything is handled.

Viewing 3 replies - 1 through 3 (of 3 total)
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