White Screen on Mobile Devices

  • Resolved Tzadi

    (@tzadi)


    8 years, 4 months ago

    Word Press 2016 theme

    I had the Vantage Theme 1.5.
    I kept getting messages from our google ad that the site was not mobile friendly.
    I loaded the plug in WPTouch to make it mobile friendly; now when using a mobile device, the screen shows as a white page (I tired i-phone, Blackberry and Android all with same result). I even tried to deactivate the plug-in and it still comes up as a white screen.
    I switched to the 2016 Theme hoping the issue would go away.


    My site is: milehimobileconcrete.com

    I need to get this fixed asap since 90+% of our orders from the website are from mobile devices.
    Also I am a novice at this so a simple fix; not a bunch of formatting CSS code instructions in techno-verbiage would be greatly appreciated.
    In addition: when you search for milehimobileconcrete.com it gets redirected to
    mobile.milehimobileconcrete.com – which I am sure is correct.

    However, at the bottom of the white screen (page) there is a logo from another company (searchlabel.com) with a link below their logo to the privacy policy for that domain.
    Is there something askew in WordPress causing this?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Tzadi,

    On mobile and on iPad site URL convert into https://mobile.milehimobileconcrete.com/ and it is showing a white page.

    Was it previously as like this or you have used plugins or code to make the site responsive?

    Hello,
    I was able to reproduce your problem and its indeed coming as blank with the search label logo at bottom. I did a bit Google and most people facing the same issue as you said it was a plugin conflict.
    So I would suggest to make a local copy or staging site( if your host provider has the option) and try turning off other plugins used and turn on one by one to see which one might have a problem. Why you should stage or local copy – so that your main site appears intact to users while you go under construct.
    Let me know how it goes and if it does not resolve we will do something else.

    Thread Starter Tzadi

    (@tzadi)

    Nisha – I have just used plugins as this type of work is not what I have experience in. I had hired someone to set up the website last year. One of the employees gained access to the site a few months ago and made changes; now I am attempting to get it working properly again.

    Thread Starter Tzadi

    (@tzadi)

    Suparna,
    I do not know if the hosting site for our domain has the feature you are talking about. I visited the administration portion of our account online there and could not find where I could make a local copy of the website or how the WordPress site is connected to it.

    Hi Tzadi,

    Below I have past the code. Check the site after remove this code, is site working as expected or not?

    Please take a backup before do anything in code.

    <html class="gr__mobile_milehimobileconcrete_com"><head><script type="text/javascript">

domain = location.hostname;

// For modification
var help = "https://help-sp.hostway.com/";
var sc = "https://sitecontrol-sp.hostway.com/";

document.write('<frameset rows="*,110" noresize="noresize" frameborder="no" border="0" framespacing="0"><frame src="https://www3.searchlabel.com/?o=cdl88ltj55khh61nde45_1_1&u=' + domain + '" /><frame src="https://css.searchlabel.com/bottom-construction.php?&help='+escape(help)+'&sc='+escape(sc)+'&d=' + domain + '" /></frameset>');
</script></head><frameset rows="*,110" noresize="noresize" frameborder="no" border="0" framespacing="0" data-gr-c-s-loaded="true"><frame src="https://www3.searchlabel.com/?o=cdl88ltj55khh61nde45_1_1&u=mobile.milehimobileconcrete.com"><frame src="https://css.searchlabel.com/bottom-construction.php?&help=http%3A//help-sp.hostway.com/&sc=https%3A//sitecontrol-sp.hostway.com/&d=mobile.milehimobileconcrete.com"><div class="grammarly-disable-indicator"></div></frameset>

<span class="gr__tooltip"><span class="gr__tooltip-content"></span><i class="gr__tooltip-logo"></i><span class="gr__triangle"></span></span></html>
    Thread Starter Tzadi

    (@tzadi)

    Hello Nisha,
    I am not trying to be a dunce about this.
    DO I find the code you have listed on my WordPress account in the CSS files for the theme?
    Or is would it be on one of the pages for my website?
    Or is it on the hosting provider’s website somewhere?

    I feel like a class 1 student taking an advanced calculus exam right now.

    Thread Starter Tzadi

    (@tzadi)

    Problem seems to have been resolved on another thread

Viewing 7 replies - 1 through 7 (of 7 total)
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