White Screen of Death – WordPress Hosted with no back ups, FTP, SSH

  • Hello,

    I have taken on a project to refresh and move a clients website to be hosted via WordPress on Fasthosts, and (in hindsight, very stupidly) before I exported the site I went to update some of the plugins and was immediately met with the White Screen of Death.

    This was an entirely new project for me as my WordPress experience is as a marketeer not a developer so I am a bit out of my depth… From my research, I think I have hit all the road blocks but I thought it is worth sharing what I have done so far in case there is something I have missed.

    • I have downloaded XAMPP, FileZilla, phpmyadmin – and tried the various routes to access via a FTP but don’t have any site files and can’t access SFTP username or password as cannot access wp-admin.
    • I have then tried PuTTY to get Droplets (?), which I keep getting a connection failure with and from my searches think this might be because it is on a shared server?

    Has anyone had this before? Or am I at a dead end?

    Points of note:

    • The WP log in doesn’t work on https://login.www.remarpro.com just via “website url”/wp-admin/ – which is now only showing WSoD. The log in page says account doesn’t exist – but I had logged on using those credentials via the website url.
    • No FTP or SSH settings have been set up before on the account
    • No backups have ever been downloaded
    • No site files are saved
    • It was made in 2014 and has been pretty much left since then

    Apologies if I have used the terminology incorrectly, it has been a busy 24hr of learning a lot of new things…

    Thank you for any help or advice ??

Viewing 3 replies - 1 through 3 (of 3 total)

  • Do you still have sFTP or FTP access? If you do navigate to the wp-content folder & rename the plugins folder & try to log in using the wp-admin or wp-login.php URL.

    If you don’t have file access, try and recover the credentials from the web hosting company.

    Thread Starter littlewins

    (@littlewins)

    I have never had sFTP or FTP access, so can’t figure out how to get them.

    As it is hosted on WordPress only I can’t seem to get access to ask them as no details anywhere… is there a way to contact them directly?

    I have the domain access through Fasthosts to get IP address but that seems about all the information I have.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    “As it is hosted on WordPress” www.remarpro.com does not host user websites, nor is your login on www.remarpro.com related in any way to your login on your own WordPress sites.

    What is your site’s address? With that, we can figure out your host and you can contact them for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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