White screen of death when trying to access dashboard
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Greetings,
The website I need help with is on a sub domain of my client’s server. I do this for exactly this situation.
My client wanted a more professional look to his website so I installed the FSars Medical theme, which admittedly is a bit unproven.
When I first installed the theme, it seemed fine. I did encounter some issues with the customizer. When I clicked the Publish button I got an error “Looks like something’s gone wrong. Wait a couple seconds.” In spite of this, the changes were applied.
The white screen of death appeared the following day when I tried to access the dashboard.
Here are the steps I have taken so far:
- Increased the memory limit in the config file: define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
- Disabled all plugins by adding a “~” character to the beginning of their folder names.
- Disabled the FSars Medical theme by adding the “~” character to the beginning of its folder name.
None of these brought back the wp-admin window back.
This is all I found in the host’s error logs:
2021-12-01 08:03:13 UTC [nginx][error] 42401#0: *70660372 openat() “/home/u2047-jvgusfnx7nvq/www/modernerapediatrics.com/public_html/.well-known/security.txt” failed (2: No such file or directory), client: 45.76.9.163, server: modernerapediatrics.com, request: “GET /.well-known/security.txt HTTP/2.0”, host: “modernerapediatrics.com”
Hopefully one of you experts can point me towards the solution.
The page I need help with: [log in to see the link]
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