White Screen of Death – Cannot Access Admin Control Panel

  • HELP!!!
    Someone please help – I am trying to update our website and I have run into a little trouble after changing some code is a PHP file – I do not have WordPress on my computer and have been editing through the internet so I do not have any sort of back up copy of my website. We also had a friend of a friend of a previous coach set up the website and we do not even know who hosts our website in order to get CPanel access to it – is there any way that I can save what I have done without having any of that information??? I was so close to having it finished and don’t want to have to start over, can someone please, please help me. I am very new to this and very, very inexperienced.
    Thanks Kings2015

Viewing 6 replies - 1 through 6 (of 6 total)

  • First backup the existing cpanel files. So that in case if you do any modification you can atleast restore the current condition of your site. The issue occur due to a outdated plugin. You have to turn off all the plugins. Or you can use wordpress default theme to work on the issue. You can change the theme through PHPMYAdmin > yourwpdatabase > wp_optoins > templates > stylesheet > edit.

    By restoring a default them you can atleast open your site. And find which plugin is causing error. Tell your hosting provider to turn on error reporting on your wordpress site.

    Thread Starter KingsSC2015

    (@kingssc2015)

    Thanks raj.2364 but I am not able to access my cpanel file – I do not even know who hosts our website in order to be able to access my cpanel I was hoping there was a way to fix it without needing cpanel access – the error occurred when I changed some code in a Header.php file.
    Thanks Kings 2015

    The only alternative to cPanel is FTP. Do you have FTP access?

    Thread Starter KingsSC2015

    (@kingssc2015)

    No I don’t have FTP access either – how can I get that?? Sorry I am a real novice at this – really have no idea!!!

    Well then the only way to resolve this issue is via your website admin panel. That is WordPress Dashboard. Go in Appearance > Editor. Select your theme from the right box and click on Header.php.Copy the code in a notepad and save it. In case of any other error after making changes, you can restore it.

    That is the place from where you can fix the broken code. Now you have to find the theme files that you are using. For example TwentyThirteen. Download the theme files and copy the code of header.php and paste it n your site. Remember theme’s file are very important and must be exactly same. Update the file and try to open your site. In case of any other error update here. But DO TAKE A BACKUP OF EXISTING HEADER.PHP.

    Thread Starter KingsSC2015

    (@kingssc2015)

    I am not able to login via my website admin panel, all I get is the White Screen of Death – if I could get to Dashboard I would be able to fix but I can’t login at all by the usual way and I don’t know who our website provider is to get CPanel access so I am really struggling.

Viewing 6 replies - 1 through 6 (of 6 total)
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