White screen of death after trying to upgrade to 4

3-ladybugs, first, welcome, & I’m sorry you’re having this problem. I’m impressed, truthfully. You did a lot to help yourself, & you clearly did considerable research prior to your SOS. You didn’t provide a link to your site, however, & that can be helpful in diagnosing these types of problems. I hope you’ll consider doing that for us.

Thank you for the reply!

My website is https://www.ourunplannedlife.com

I tried to upload photos to my blog this morning from the WordPress app and it gave me a “500 error” of some type. If you need the exact error I can pull it up. However I was still able to update it with just words.

Thank you for the help!

3-lady-bugs, first, thank you for providing a link to your site. It assisted me greatly in diagnosing your problem.

Rather than using an app, would you please try logging into:
https://ourunplannedlife.com/wp-admin

I got a very usable login screen when doing so. Obviously, since I don’t know your credentials (& please don’t provide those on an open forum), I couldn’t log in to test further, but it appears to be working.

Your addressing scheme looks as though it hasn’t been changed since installing it from a temporary url. Not that that’s necessarily bad, but you might, after all this is said & done, wish to go to settings > general & change the addressing scheme to https://ourunplannedlife.com using the siteurl & WordPress url.

The link that points to admin on your dashboard is incorrect. It would also appear that your update failed, as your WordPress version still says 3.92.

But let’s just see if you can log in using the link I suggested, & we’ll take it step by step from there.

This is where the problem is. When I try to log in I get a white screen. I put in my log in information and then click okay, and it goes white. Also in order for me to even see the log in screen I have to clear out my cache on my computer.

Ok, 3-ladybugs, 1st, it still appears you’re using Cute-frame as the theme. Could you please rename the folder to something like cf?

I renamed that folder (cute-frame) to cf and my blog went blank. I have left it that way so you can see.

3-ladybugs–I actually expected that. The question is can you log into your dashboard now?

I tried to log in and I still got the white screen. ?? However I was able to get to the log in screen.

You can rename your theme back. That’s not it.

When I visit your wp-admin page, I notice that it sends me to a rather unusual URL:

https://66.147.244.239/~ourunpla/wp-login.php

Is there anything unusual about your configuration or web setup? What web hosting provider do you use?

I changed the name back but I don’t see my blog now. ??

I use Blue Host for hosting. I just did what they said when I set up the URL.

Hmm….

It’s generally not a good idea to trust strangers over the internet with your account information and such.

But if you like, you can email me directly with the information to access your site and I’ll take a look for you.

My email address is [email protected]

Samuel, that sort of addressing scheme looks to me like a temporary url, i.e., how you install your site when you first get your domain & the DNS hasn’t yet propagated. She just hasn’t changed it from that sort of scheme to the domain, & it may well have something to do w/why the update failed, though I question it. But I agree it’s unusual. I also was thinking of making her that offer, but didn’t know if it was against rules to do so.

Is that where I am? I need more help?

I am not surprised about this being unusual. The blog in question is full of my unusualness. For me unusual is normal. LOL

I am assuming you are just wanting the log in for wordpress and not for my blue host. Is that correct?

If you want to email me so I can look at it, I’ll need the login information for WordPress, but I’ll also need information to be able to access the site’s files directly in order to find out what the issues are. This may be the Bluehost account credentials, or it may be information to access the site via FTP, or whatever you have. As long as I can see the files themselves without going through WordPress, I can work with that.

Again, we don’t recommend people give out this information willy-nilly. You’ll have to make your own decisions on who to trust.

Typically we don’t actually allow people to make this sort of request on the forums because of how unsafe it is to ask people to give credentials to strangers… but I actually work on WordPress and these forums. I am a special case. ?? We always have a few special cases like this around new releases, and I like to examine them directly and see how the upgrade may have gone wrong or how we can improve the process or find broken plugins, things like that.

If it helps, this is me: https://wordpress.tv/speakers/samuel-otto-wood/ ??

Actually, both will be needed so as to be able to change filenames, upload new files, etc.