White Screen of Death

  • Resolved lucykharris

    (@lucykharris)


    9 years ago

    I updated a plugin today on my www.remarpro.com account and I have had the white screen of death since, I can’t access my admin page and when I log into wordpress.com it says that it can’t connect to my site. I am not sure how to remove my plugins via PHPMyAdmin as I’ve seen a few people say that this is the usual solution. Please help!

    My site is https://www.thehungryhedonist.org

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    If you cannot access your dashboard, you can deactivate all of your plugins via FTP.

    To deactivate all of your plugins via FTP, you just need to rename the “plugins” folder (yes the “plugins” one). Then WordPress will automatically deactivate all of your plugins. You can rename the folder name straight back afterwards.

    Thread Starter lucykharris

    (@lucykharris)

    Do you mean the plugins folder located on my computer in my finder? If so I already renamed it and nothing happened

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I don’t think your website is on your computer, it is more likely on another computer called a ‘server’. This is controlled by your hosting providers. Your hosting providers should have also provided you with tools to manage this server. At least one of the tools should be a file management tool.

    Thread Starter lucykharris

    (@lucykharris)

    All resolved! Bluehost sorted it for me, thank you for your help ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘White Screen of Death’ is closed to new replies.