White Screen, no access to wp-admin or website

  • Hello, I upgraded my wordpress site to the current 4.2.4 version. My site was still working fine after the upgrade but then when I upgraded the plugins, I lost access to wp-admin, then the website. Both pages return a white screen.

    I’ve contacted my web host and they re-started the apache server without success.

    I’ve tried enabling WP_DEBUG to true without success.

    The website is https://tnepodcast.com

    I’m not sure what else to try. Any help is appreciated.

    Thank you, Katrina

Viewing 1 replies (of 1 total)

  • Hi,

    Try following suggestions:

    1) Memory exhaustion

    Memory exhaustion is one of the most common reason behind white screen of death error. To fix this, you will need to increase the memory limit in WordPress. Open wp-config.php file located under WordPress directory, add following line in wp-config.php and save the file.

    define('WP_MEMORY_LIMIT', '128M');

    If you still get this error after above fix, you will have to extend the PHP memory limit from php.ini file. You can also contact your web host to increase the PHP Memory limit.

    2) Try Deactivate All Plugins Through cPanel

    Login at cPanel, Under Files section, Go to File Manager.
    Select Web Root (public_html/www) and click Go.

    Expand the public_html folder, and navigate to the /wp-content/plugins folder.

    Right click on the /wp-content/plugins folder and rename it like plugins.old. This will deactivate all of the plugins at once.

    Now, reactivate plugins folder again by renaming back to plugins. This will allow you to access the WordPress Dashboard again.

    If white screen disappears from your website, activate plugins one by one until the white screen comes back. When it does, you’ll know the culprit plugin.

    3) Switch to Default WordPress Theme

    If the plugin disabling doesn’t work for you, switch back to default twenty fifteen theme. Access to WordPress directory either through cPanel or FTP, Navigate to wp-content/themes, locate the theme folder you are using and rename it. WordPress will automatically fall back to the default theme.

    Hope that helps.
    Thanks,

Viewing 1 replies (of 1 total)
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