white screen for variable products

hi,

ive been encountering a whitescreen issue only happening to variable products, and i notice it tends to happen to variable products of more than 15 variants. i have googled online and tried to increase the php excution limit to 300 and also the wordpress memory, but to no avail. can anyone assist?

[not sure why my previous msg is marked as spam, is it the links?]

Hi,

It’s good to increase the execution time. But can you please make sure, if your server also meeting with all these requirements?
https://woocommerce.com/document/server-requirements/

If yes, then it can be a plugin/theme conflict issue with the product’s display. So you can perform a conflict test. Here is a detail article that how you can perform a plugin or theme conflict test.

https://woocommerce.com/document/how-to-test-for-conflicts/

Let me know if that helps.

Regards,

Jamil

Hi @bikemartsg

Thanks for reaching out!

I understand that you are getting a white screen issue that is only happening to variable products of more than 15 variants, correct?

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

hi,

sorry for the trouble. i realized it was a conflicting plugin that caused the problem. please close this ticket.

Hi @bikemartsg ,

Glad to hear that you have found the culprit!

Since this has been resolved, feel free to create a new topic should you need any further help.

Cheers!