white screen cannot login

  • gibsongk55

    (@gibsongk55)


    8 years ago

    Sorry i have no idea what version i have. I checked the config file and it says for version: 36686

    Disabled all plugins and each theme… no go. Check config file and functions for extra space etc…. nothing.

    I finally re-uploaded a backup of all files and this time while going to the wp-admin folder it said i needed to update the database…. clicked ok and after a few seconds white screen again cannot login.

    Read some posts maybe it is the version number that is wrong? But i cannot find the version number in the database in the options table. Not sure how to query it either. Appreciate any help.

    Thanks,

    Gibs

Viewing 2 replies - 1 through 2 (of 2 total)
  • AddWeb Solution

    (@addweb-solution-pvt-ltd)

    @gibsongk55,

    If your front page is loading properly, do following steps to view wordpress version:
    – Right click on your web page and select “View Page Source” or press ctrl + u to view page source.
    – It will open new tab in your browser with HTML code,
    – Find ‘<meta name=”generator”‘ text in that window,
    – You will get <meta name=”generator” content=”WordPress 4.7.3″ /> this text.
    – In above result text content mentions the version of your wordpress.

    If you not able to proceed above steps, then from files you can see:
    – Open wp-includes/version.php file
    – In that file you wil get
    $wp_version = ‘4.7.3’;

    To find out the causing of white screen error, Do the following steps:

    1) Rename the plugin directory only, and then refresh your page and check.
    2) If above step will not help you then remove your activated theme from themes directory. Make sure you will have other theme available in themes directory. Default wordpress theme is preferable.
    3) If above 2 steps will not help then, in wp-config.php file add following line, which will display error message on screen:
    define(‘WP_DEBUG’, true);

    Hope this will helps you

    Thread Starter gibsongk55

    (@gibsongk55)

    Hi,

    Thanks for the reply. I have version 4.5.7. I also recently received an email that it was automatically updated to version 4.5.7

    The front page works okay.

    I renamed the plugins directory to plugins.old

    Same problem.

    I renamed the current theme folder from twentyten to twentyten.old (There are a total of 8 themes)

    refreshed the front page and now that is white blank.

    I changed the theme folder back.

    I set the debug to true in the config file and refreshed the white page and nothing still white blank.

    Thanks,

    Gibs

Viewing 2 replies - 1 through 2 (of 2 total)
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