White Screen at Bottom Limits Functionality

Hi there,

Would it be possible for you to take a screenshot of what you are seeing? You could then upload it on a site like https://imgur.com/upload.

Do you perhaps have many plugins installed, causing the admin menu to be very long and exceed the size of the editor?

You could try to temporarily disable all other plugins to see if that changes anything.

Here are screenshots:

View post on imgur.com

This only happens when the story editor is open, it doesn’t happen anywhere else.

Also, sometimes when I go to “my stories” the screen will be blank. I have to sign out and sign back in to get my stories to appear

Hi there @partnersinfire,

Thanks so much for sharing that screenshot and further details. Can you try temporarily disabling your plugins to see if there may be a conflict here? Here’s how to do that:

1. Install and activate the Health Check & Troubleshooting plugin
2. In WordPress admin, go to Plugins and click Troubleshoot to enable Troubleshooting Mode. This mode disables active plugins and switches to a default theme safely; this will not affect what your site visitors see, as it only changes the look and feel of your website for logged-in administrators.
3. On the Troubleshooting Mode page, under Web Stories, click Enable while troubleshooting
4. Check to see if the issue you’re experiencing with Web Storiesis still occurring while in Troubleshooting Mode with Web Stories enabled
5. If the issue is still occurring, click Disable Troubleshooting Mode to exit Troubleshooting Mode
6. If the issue does not occur while in Troubleshooting Mode, re-enable your site’s plugins one-by-one by clicking Enable while Troubleshooting for each and checking Web Stories. This can help us pinpoint if a particular plugin or theme is causing the issue.

Please let me know what you find either way and we’ll go from there. Thanks!

Hello Bethany, thanks for the response.

There are 4 plugins that each cause a small gray line under the web stories. When they are all turned on, the effect is cumulative, and the line grows (it’s a small stripe with just one on, and grows larger with all four. These plug-ins are: Woody code Snippets, Simple author box, WP central, and Yoast (both premium and free versions).

However, even with all of the plugs in off, without a white stripe at the bottom, I can’t scroll through the layers. The stories only show me one layer at a time, and I can’t re-arrange them. The only want to put text on top of a box is to create new text and put it on top of the box. I can’t grab the text in the “layers” section and move it up so that it displays above the box.

Thanks for this thorough testing, @partnersinfire!

I set up an empty WP install with the same four plugins that you noted, and I’m not seeing the white line being added. This indicates that there might be some CSS in your site’s theme that is causing this as well as the associated issue with layers.

In order for me to do some more testing, can you please share your Site Health information privately via this form?

It sounds like you’re running into this issue with lots of empty space below the editor, which is usually caused by there being tons of admin menu items and the window/screen being relatively small.

As for the layers panel, it’s worth noting that you can resize the layers panel to make it bigger (to show all layers)