White screen and I cannot upload any themes or plugins

  • I attempted to update a plugin called easy updates manager and used it to upgrade my theme jupiter and when I did I could no longer access my site. So I went to file manager and changed my wp-content folder name to wp-content1 then changed it back to the original name because this deactivates all your plugins. I was able to access my site back-end but my website was reset and i only see a white screen. Whenever I try to download a theme or plugin it tells me Could not create directory. /hermes/bosnaweb03b/b701/ipg.qualityshop1com/wp-content/themes/serene/. I also checked my files and saw after I did this there was another wp-content file white a upgrades file under it.

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  • Moderator t-p

    (@t-p)

    you current theme “serene” seems to be the error.

    to confirm, try switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

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