WHite Screen

  • Resolved Stephen Lee

    (@stevelee73)


    11 months, 4 weeks ago

    I am unable to have any access to my website. I have a number of different tabs opened to my website as I may be working on more than one post. The last time it was operational I had written and saved a new post as a draft. Yesterday I returned to work on the blog and nothing was open. The pages that were draft pages are just blank, white screens. Tabs that had active blogs posts in them initially said something about critical error. Now they only say “The requested URL was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

    I have a Jetpack site I use on my iPad. It indicates that it is unable to sync with the blog. I saw on some help forums that I should try to deactivate the plugins. I could see the list on the Jestpack, but when I tried to deactivate them it said it was in error and wouldn’t let me do it.

    I have read some other things to try, but it seems I am supposed to download these things, and I feel very uncertain as to what to do. I am not confident and don’t always feel I know exactly what I am supposed to do with these various tools. I appreciate any clear and simple guidance to get my blog back on track. Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Stephen Lee

    (@stevelee73)

    I ended up contacting my host, Bluehost, after discovering my website was not listed in my account. They indicated a necessary file was empty. They are working to correct it needing 24 to 48 hours. They indicate this will solve the problem. I will wait to see what happens.

Viewing 2 replies - 1 through 2 (of 2 total)
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