White Screen

  • Resolved napalm80

    (@napalm80)


    3 years, 7 months ago

    Hello

    I have a problem with Page Cache. When it is turned on, instead of a page only white screen shows.

    Browser console gives me this: Failed to load resource:net::ERR_CONTENT_DECODING_FAILED
    Log file shows this: [12-Apr-2021 12:55:40 UTC] Connection refused

    No matter what method of Page Cache I use.

    The strange thing is this: When I turn on debug mode for Page Cache, everything works just fine.

    I tried to turn off every plugin I use, but it did not help.

    Dou you have any idea where can be a problem?

    Thank you in advance.
    Martin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @napalm80

    Thank you for your inquiry and I am happy to assist you with this.
    ERR_CONTENT_DECODING_FAILED can’t be pinpointed to a single culprit. However, you may try disabling the Gzip compression in Performance>Browser Cache, save ll settings and purge the cache and see if the issue persists.
    Thanks!

    Thread Starter napalm80

    (@napalm80)

    Thank you Marko. Gzip compression was the problem indeed. When i have turned it off, white page is no longer the problem. When i turn it back on, white page is back.

    Martin

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @napalm80

    Thank you for the information. I am glad to know the issue is resolved.
    This means that you already have gzipped compression enabled on some level, either some plugin or on a server level, and I can also see Brotli for static files.
    In this case, you should keep the Gzip compression disabled in W3 Total Cache.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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