white page with message

  • Hello, on a test site with very little number of plugins installed, the plugin has a strange behavior.
    When I ask for data recovery through the shortcode, I’ve got a white page with this message?: {“success”:true,”data”:”success”}

    As admin, I receive the mail relative to the demand and if I click on the link pointing to request management, I’ve got the message “you are not authorized to visit this page”.

    But, globally, it works – I can manage the demand.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jb Audras

    (@audrasjb)

    Hi @li-an,

    Looks like a server issue. Could you please send me the website debug information from the site health screen?

    audrasjb [at] gmail ( dot ) com
    (or via the French slack team: @audrasjb)

    Thanks!
    Jb

    Thread Starter Li-An

    (@li-an)

    Hello

    
### wp-core ###

version: 5.3.2
site_language: fr_FR
user_language: fr_FR
timezone: +01:00
permalink: /%postname%/
https_status: false
user_registration: 1
default_comment_status: open
multisite: false
user_count: 10
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/jmmeyer00/www/blogtest
wordpress_size: 89,49 MB (93838681 bytes)
uploads_path: /home/jmmeyer00/www/blogtest/wp-content/uploads
uploads_size: 250,75 MB (262933889 bytes)
themes_path: /home/jmmeyer00/www/blogtest/wp-content/themes
themes_size: 37,12 MB (38920079 bytes)
plugins_path: /home/jmmeyer00/www/blogtest/wp-content/plugins
plugins_size: 72,64 MB (76170381 bytes)
database_size: 70,83 MB (74269514 bytes)
total_size: 520,83 MB (546132544 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: SimpleMag (simplemag)
version: 5.0
author: ThemesIndep
author_website: https://themesindep.com/
parent_theme: none
theme_features: title-tag, menus, html5, post-formats, post-thumbnails, align-wide, automatic-feed-links, widgets
theme_path: /home/jmmeyer00/www/blogtest/wp-content/themes/simplemag

### wp-themes-inactive (14) ###

Collecto: version: 1.0.7, author: Themes Kingdom
Coup Lite Echo echo: author: Li-An, version: (undefined)
Coup Lite: version: 1.1.12, author: Themes Kingdom
Coup: version: 1.3.1, author: Themes Kingdom
ePortfolio: version: 1.0.8, author: ThemeInWP
Imagery Pro Child: version: 1.0, author: Your Name
Imagery Pro: version: 1.2.1, author: DinevThemes
ippo-cmm: version: 1.0, author: cmm
Ippo: version: 1.1, author: Themes Kingdom
Patch Lite: version: 1.3.2, author: Pixelgrade
Twenty Nineteen: version: 1.4, author: L’équipe WordPress
Twenty Seventeen: version: 2.2, author: l’équipe WordPress
Twenty Sixteen: version: 2.0, author: l'équipe WordPress
Twenty Twenty: version: 1.1, author: L’équipe WordPress

### wp-mu-plugins (1) ###

0-ninjafirewall.php: version: 1.0, author: The Ninja Technologies Network

### wp-plugins-active (7) ###

Admin Quick Preview Post: version: 1.1, author: TungTop
Cleaner Plugin Installer: version: 1.4.0, author: David Decker - DECKERWEB
Companion Auto Update: version: 3.5.0, author: Papin Schipper
Gutenberg: version: 7.6.0, author: Gutenberg Team
Lightbox with PhotoSwipe: version: 2.64, author: Arno Welzel
NinjaFirewall (WP Edition): version: 4.1, author: The Ninja Technologies Network
Redux Framework: version: 3.6.17, author: Team Redux

### wp-plugins-inactive (52) ###

Alternative à l'image à la une: version: 1.0, author: CMM
Anti-Spam: version: 6.5.4, author: CreativeMotion
Auto Smart Thumbnails: version: 1.1.0, author: longchaoliu
Classic Editor: version: 1.5, author: WordPress Contributors
Client Portal: version: 1.0.7, author: Cozmoslabs, Madalin Ungureanu, Antohe Cristian
Comet Cache: version: 170220, author: WP Sharks
Contact Form 7: version: 5.1.6, author: Takayuki Miyoshi
Copy Code to Clipboard: version: 1.1, author: Sachin Londhe
Customify: version: 2.6.0, author: Pixelgrade
Disable Generate Thumbnails: version: 1.02, author: Katsushi Kawamori
Disable Gutenberg: version: 2.0, author: Jeff Starr
Duplicate Post: version: 3.2.4, author: Enrico Battocchi
Easy Notification Bar: version: 1.0, author: WPExplorer
Efavourite Posts: version: 1.2, author: Excellent Webworld
Elementor: version: 2.9.4, author: Elementor.com
Fancy Facebook Comments: version: 1.2, author: Team Heateor
File Gallery: version: 1.8.5.3, author: Bruno "Aesqe" Babic
Folder Gallery: version: 1.7.4, author: Vincent Jalby
Force Regenerate Thumbnails: version: 2.0.6, author: Pedro Elsner
French Slugs: version: 1.0, author: Résidence mixte
GDPR Data Request Form: version: 1.4.2, author: audrasjb
Gettext override translations: version: 1.0.1, author: Ramon Fincken
Hello Dolly: version: 1.7.2, author: Matt Mullenweg
Highlight Search Terms: version: 1.5.2, author: RavanH
Ippo Widgets: version: 1.1, author: Themes Kingdom
Isizer - image size manager: version: 1.0.1, author: Seredniy
JP Markdown: version: 3.9.6, author: JP
Loco Translate: version: 2.3.1, author: Tim Whitlock
Media from FTP: version: 11.06, author: Katsushi Kawamori
One Click Demo Import: version: 2.5.2, author: ProteusThemes
Pixelgrade Assistant: version: 1.3.2, author: Pixelgrade
Plugin Detective - Troubleshooting: version: 1.1.6, author: N Squared
Popup Builder Advanced Targeting: version: 1.8, author: Sygnoos
Post Duplicator: version: 2.20, author: Metaphor Creations
Regenerate thumbnails and delete unused: version: 1.0.6, author: wpregenerate
Resizefly: version: 3.1.4, author: alpipego
s2Member Framework: version: 200301, author: WP Sharks
SEO Data Transporter: version: 1.1.1, author: StudioPress
Server IP & Memory Usage Display: version: 2.1.0, author: Apasionados, Apasionados del Marketing
SwiftThemes Dynamic Thumbnails: version: 0.1, author: Satish Gandham
Taxonomy Order Hierarchically: version: 1.0, author: Marek Pietkiewicz
The SEO Framework: version: 4.0.5, author: The SEO Framework Team
User Switching: version: 1.5.4, author: John Blackbourn & contributors
Vendi Abandoned Plugin Check: version: 3.3.3, author: Vendi Advertising (Chris Haas)
VenoBox Lightbox: version: 1.5.2, author: Neil Gowran
What The File: version: 1.5.4, author: Never5
WPFront Notification Bar: version: 1.7.1, author: Syam Mohan
WP Maintenance Switch: version: 1.0.1, author: Mitch
WP Performance: version: 1.1.8.2, author: Ante Laca
WP Performance Pack: version: 2.2.6, author: Bj?rn Ahrens
WpRedesigned - Beautiful Custom Admin Theme: version: 1.0, author: wpmagg
WP Term Order: version: 0.1.4, author: John James Jacoby

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponible
imagemagick_version: Non disponible
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.06

### wp-server ###

server_architecture: Linux 5.4.7-alwaysdata x86_64
httpd_software: Apache/2.2
php_version: 7.4.0 64bit
php_sapi: cgi-fcgi
max_input_variables: 2786
time_limit: 120
memory_limit: 256M
max_input_time: 60
upload_max_size: 256M
php_post_max_size: 256M
curl_version: 7.38.0 GnuTLS/3.3.30
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.1.36-MariaDB
client_version: mysqlnd 7.4.0

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jmmeyer00/www/blogtest/wp-content
WP_PLUGIN_DIR: /home/jmmeyer00/www/blogtest/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

    Your plugin is not installed for the moment.

Viewing 2 replies - 1 through 2 (of 2 total)
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