White list IP access to this site has been limited

  • Hello. I setting the wordpress and I put /wp-admin/* as on of parameter to Immediately block IPs that access these URLs.

    But I put my office IP as Whitelisted IP addresses that bypass all rules and Ignored IP addresses for Wordfence Web Application Firewall alerting.

    My office IP is static.

    But now my office IP still got limited access to the site.

    How to fix this problem. Thank you before

    The error message:
    ——————-
    Your access to this site has been limited

    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    Reason: Accessed a banned URL

    Important note for site admins: If you are the administrator of this website note that your access has been limited because you broke one of the Wordfence advanced blocking rules. The reason your access was limited is: “Accessed a banned URL”.

    If this is a false positive, meaning that your access to your own site has been limited incorrectly, then you will need to regain access to your site, go to the Wordfence “options” page, go to the section for Rate Limiting Rules and disable the rule that caused you to be blocked. For example, if you were blocked because it was detected that you are a fake Google crawler, then disable the rule that blocks fake google crawlers. Or if you were blocked because you were accessing your site too quickly, then increase the number of accesses allowed per minute.

    If you’re still having trouble, then simply disable the Wordfence advanced blocking and you will still benefit from the other security features that Wordfence provides.

    If you are a site administrator and have been accidentally locked out, please enter your email in the box below and click “Send”. If the email address you enter belongs to a known site administrator or someone set to receive Wordfence alerts, we will send you an email to help you regain access.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @timhokcuan,

    Could you please follow these instructions in order to regain access to your site and temporarily disable the Wordfence firewall (by using the Wordfence Assistant plugin).

    Then please check the Live Traffic page (I assume “Live Traffic View” is enabled) and confirm if the address that was blocked is indeed your office IP. —you can use the predefined “Blocked” traffic filter to only display blocked requests.

    Thread Starter TimHokCuan

    (@timhokcuan)

    Hello.

    I already follow that instruction and regain my access. I already install wordfence assistance plugin and discable the firewall. And indeed, my whitelisted office IP got blocked.

    I use WP-Hide plugin to change my login URL and admin URL, so in [Immediately block IPs that access these URLs] firewall setting, I put these URL:
    /wp-admin/*
    /*/wp-admin/*

    Previous months the site running well, and my other sites also use same setting (URL blocked list and WP-Hide plugin) and still running well until now.

    I don’t know why this site got problem in these week.

    Anyway, thank you for your response

Viewing 2 replies - 1 through 2 (of 2 total)
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