White list a country

Hello @cleansupport
Read this guide to know how it works https://cleantalk.org/help/blacklist-usage
If you have faced any issues with CleanTalk dashboard interfaces please contact us via the ticket system https://cleantalk.org/my/support/open
Best wishes

Hello,

I read the guide in https://cleantalk.org/help/blacklist-usage.

Indeed it shows how to black/white list an IP address but if I choose “country” in the dropdown list, I only have 2 options: “Blacklist” or “Blacklist all countries except selected”. There is no option to white list a country.

Can you please help?

Thanks

I am sorry for the incorrect information I have provided.

We do not allow whitelisting a whole country. It causes spam missing.

Sorry again for the inconvenience.

Can you tell me why do you want to whitelist a country? Probably we could solve this in another way.

No problem, thanks for the information.

We are based in the US and we do have customers in India that are automatically considered as spam. How can you help me fix that?

Thanks

To help you I need to know your account name, please contact us via the Ticket System.

https://cleantalk.org/my/support/open

Please do not publish your personal data here.

Best wishes,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.