[NSFW] white list?

  • Resolved missbonnie05

    (@missbonnie05)


    1 month, 4 weeks ago

    “adult site”

    I have an issue with wise chat pro plugin and not adding attachments/voice (everything else works fantastically and all worked till last update. Great plugin please don’t let this put anyone off it)

    I’ve looked and can’t find a way to do what the support team plugin developer has asked.

    Any suggestions?

    This is what they have requested me to try (snippet form email reply):

    When I tried upload attachment I got this error in the backend:

    A potentially unsafe operation has been detected in your request to this site
    Your access to this service has been limited. (HTTP response code 403)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    Block Technical Data
    Block Reason:    A potentially unsafe operation has been detected in your request to this site
    Time:    Thu, 23 Jan 2025 19:45:33 GMT

    It looks Wordfence plugin is blocking the chat. We are not sure why because it is 100% valid operation. Maybe there is an option to whitelist Wise Chat in Wordfence.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @missbonnie05,

    Thanks for reaching out.

    Wordfence likely sees the request as a false-positive and therefore causes a 403 as it makes a block. A 403 response means that an action or requested resource was blocked.

    You can identify the reason by looking at the records that match the timestamps when these blocks occurred on your Tools > Live Traffic page. You may need to make a new request that returns a 403 so it’s easier to identify. When clicking any block line (or “eye” icon) to expand it, it will state the reason for the block in red text. Sometimes you’ll see an “ADD PARAM TO FIREWALL ALLOWLIST” button here which you can click to allow these types of requests in the future.

    If there isn’t an option to?Add Param to Firewall Allowlist, Learning Mode can help. From the Wordfence Dashboard click on?Manage WAF. Then you will see?Basic Firewall Options > Web Application Firewall Status. Change the option to?Learning Mode. Now perform the actions that were causing issues. This will help Wordfence learn that these actions are normal and it will allow them in the future. After you have finished performing the actions, switch the WAF from?Learning Mode?back to?Enabled and Protecting. Now test to see if these actions work correctly.

    Both allowlisting methods are described in our instructions in the link below:
    https://www.wordfence.com/help/firewall/learning-mode/ 

    Thanks,
    Margaret

    Thread Starter missbonnie05

    (@missbonnie05)

    Thank you Thank you. Yes, this solved the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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