White line in mailes send to customer

the email send to the “webmaster” about the purchase look fine but the e-mail send to the customer have a white line on one side of the email

we have a black background and in the e-mail its all black no white line is set in the email editor

where can you find the css for the Processing order and Completed order email send to the customer..?

• This reply was modified 1 month ago by dennisr1.
• This reply was modified 1 month ago by dennisr1.
• This reply was modified 1 month ago by dennisr1.

Hi there @dennisr1,

Please let me know if I have this right:
* you use MailPoet to customize your WooCommerce emails
* one customization is that you have changed the background to be black instead of white
* following the custom template, the new order email that is sent to the shop owner looks fine
* however, the new order confirmation email that goes to clients has a white line cutting through the black background – but only on mobile

Does that sound correct?

If so, first please verify your template is set up correctly under MailPoet > Settings, on the “WooCommerce” tab. The “use MailPoet to customize” checkbox should be checked; click the “Open Template Editor” to double check the layout of your custom template. In particular, please double check that any custom sections that use columns are set up correctly, and that the default WooCommerce section is not inside a column.

If all seems correct, please respond with this information:
* a screenshot of an affected email
* details on the email reader and platform being used to read the email
* confirm if the email reader is in light or dark mode

Thank you!

yes that is correct

i have check the mailpoet email editor multiple times and tried to chance the empty space to black background to with no luck

its from Iphone mail app the first image is in light mode the second is the receiver of the “original” mail is in dark mode the 3 image is like the first but in dark mode..

i have tried to reset the temple to with no luck

• This reply was modified 1 month ago by dennisr1.

on apple watch mail app
its half of the screen that is affected

Hi again @dennisr1,

Thanks for the screenshots, I do see the issue.

I attempted to recreate this on my test site and could not. Just to confirm, I’m setting the background of the emails to black using the MailPoet template editor in the latest version of MailPoet. To do this:

• go under MailPoet > Settings
• click on the “WooCommerce” tab
• click the button to “Open Template Editor”
• click on the WooCommerce generated content block
• use the options at the bottom on the right to set the block background and global background to black

It looks like this:

Full Size: https://d.pr/i/MGbNCq

Using this method, I tested sending this email to our server that can test the layout in many different platforms and browsers, and it passed testing for all, including on mobile with Apple devices.

This shows it is not a bug with MailPoet, but something specific to your emails.

It looks to me, from your screenshots, that there might be content in your email that is forcing the email to be wider than it should be. For example, if you are embedding custom content that includes a fixed-width image, embeds an advertisement, or links to an external site, this could include fixed-width content that forces the actual content of the email to be squished.

Can you:

• edit your MailPoet template to remove ALL custom data and information, other than the standard header and WooCommerce content block
• re-run the test

Thank you!

the only thing we added is a logo at the top and the Copyright text at the bottom

but i can try and edit the logo in the top and se if that fixes the issue have not think of that

but was using Kadence WooCommerce Email Designer at first not sure if that can affect any thing

and i cant click here like you say it just say Autogenerated content by WooCommerce

i tried to remove the logo adn the text at the bottom but then i get two different looks on the mails se image

Hi there @dennisr1,

In order to debug your specific email layout, we will require some additional information from you that cannot be shared in a public forum.

Please open a ticket with us using our billing form here:
https://www.mailpoet.com/support/

Please reference this forum thread when doing so, so you are not automatically diverted back to the forums.

Thank you!

i started a support ticket on your website now

Hi there @dennisr1,

Thanks for doing that – I do see the open ticket in our system and have responded with the next steps. I’ll close out this forum thread and we can continue to debug your specific layout issue via the ticket.

okay im waiting for your answer

i have not received any email yet..

Hi @dennisr1,

Please note I responded to your ticket at the email address info@ <your domain> yesterday afternoon.

Please check your spam folder for that address for my incoming message, with the subject line “white line in mail”.

i have not received any email yet in the spam folder or normal email folder..??

it:
[email protected]