white death, failed connection to admin

  • White death at site URL
    Admin login says ”

    Tests done:
    Can ping IP
    Failed ping to URL saying: timed out
    Failed FTP saying: GnuTLS error -110: The TLS connection was non-properly terminated.
    Everything fine a week ago
    No plugins or themes updated

    Called support a few times and have done the following:
    removed plugin data within wp-options/active_plugins
    defaulted to twentysixteen theme
    new htaccess file made (by support) in phpadmin when they couldnt see existing htaccess (i believe its hidden in file manager so maybe they didn’t check that)
    ip-config file size looks good

    GoDaddy/DomainsPricedRight say: WP Issue, call them. Well WP doesn’t have a Support # so I’m trying forums and I’d like to start a CHAT. HOW CAN I CHAT WITH THEM IF MY ADMIN CONSOLE IS DOWN?

    ANYTHING ELSE YOU ALL WOULD TRY??? NEED YOUR HELP ASAP. Farm is airing on television tomorrow!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ashlyn4nonprofits

    (@ashlyn4nonprofits)

    completing my sentence:
    Admin login says : This site can’t be reached wildheartsafricanfarm.org took too long to respond.

    For the FTP if you haven’t already try another ftp client to see if you can get past the ftp error. Seen sometimes that an update to the site or the ftp client create in issue.

    FYI I was able to ping the site by URL successfully SO DNS seems to be working correctly.

    Sent you in FB as well try increasing execution time if you can access the PHP.ini file to give site more time to load. Last resort is have wordpress delete the whole site and take it back to scratch assuming have a back up of the files and then upload everything back to the site.

    If it just stopped working out of the blue my first thought would be a plugin got updated or wordpress did an update automatically causing an issue.

    Thread Starter ashlyn4nonprofits

    (@ashlyn4nonprofits)

    Thanks Brent! New client worked: Thanks! However, it’s taking forever to navigate contents. A list appeared right away but when searching for php.ini: no results. Then I double clicked wp-admin: I’ve been sitting here for 5+ minutes while it loads “Listing directory wp-admin…” Is it possible that the htaccess or php.ini file became corrupt and a simple recreation may work?

    Thread Starter ashlyn4nonprofits

    (@ashlyn4nonprofits)

    PS Change: FTP finally came up, showed hidden files and .htaccess is there. Which only contains:

    # BEGIN WordPress
    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    php.ini does not exist however. Think I should follwo solution here? https://stackoverflow.com/questions/6165558/how-can-i-find-my-php-ini-on-wordpress/29102420

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘white death, failed connection to admin’ is closed to new replies.