While in Customizer, Cannot add or replace any images
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As subject states – I’m in Customizer. I am trying to replace my header. I click on ‘add new image’, select the header I want, click select and crop….then nothing happens….nothing. I’ve tried in incognito window, using a different browser (chrome and opera), clearing cache, tried adding an image elsewhere (same result). I’m able to customize other aspects, like widgets, etc, but I can not add any images. I have not added any plugins or made any changes since the last time I used customizer (4 months ago) and added images with no issues, all plugins are up to date/current.
screenshots:
https://jbhomemade.com/wp-content/uploads/2020/02/step-1.png
https://jbhomemade.com/wp-content/uploads/2020/02/step-2.pngOn step 2, I thought maybe it was just taking a while to load…so I stepped away and came back half an hour later and it was still on the same white doing nothing screen.
I’m on PhP 7.2, WP 5.3.2, host is bluehost, Active Theme: Daisy Store (daisy-store)
Version 1.0.3…not sure what other information you might need? I would cry for days if you say I have to change my theme. I don’t think I’d be able to handle that emotionally.Any thoughts? I am at a total loss.
I went to customizer, switched to “Preview” a few other themes. First two are WP themes Twenty Nineteen and Twenty Twenty.
Twenty Nineteen: No option for header, so I head to Site Identity/logo/Select logo, searched my logo, selected, clicked select. Next screen is again, the white screen, nothing happening…not even the lil grey loading circle like I see when it’s loading the images in media gallery. Nothing. Screenshot Step #6 (below screenshots) is after ten minutes of waiting.
Twenty Twenty: Same exact thing as Twenty Nineteen.https://jbhomemade.com/wp-content/uploads/2020/02/step-3.png
https://jbhomemade.com/wp-content/uploads/2020/02/step-4.png
https://jbhomemade.com/wp-content/uploads/2020/02/step-5.png
https://jbhomemade.com/wp-content/uploads/2020/02/step-6.pngSo I went back, chose, installed and previewed another (used filters e-commerce, Custom Colors, Custom Header, Featured Images, Footer Widgets, Theme Options, Right Sidebar) called VW Eco Nature. Mind you, I’m in preview mode when trying these. I haven’t actually changed my theme to attempt this and I have not deactivated any plugins – because the issue is with Customizer loading the crop and select window – the next step after choosing an image – did a quick glance around each theme change and content seems to be loading fine, which tells me plugins are compatible.
I ran THEME CHECK plugin on Daisy Store: Daisy Store passed all the tests:
Running 18143 tests against Daisy Store using Guidelines Version: 20190801 Plugin revision: 1
Screenshot Step 7
https://jbhomemade.com/wp-content/uploads/2020/02/step-7.pngI am currently deactivating plugins one by one – I’ve deactivated half of them so far – none of them seem to be the culprit because I am still having the issue
The page I need help with: [log in to see the link]
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are you using JETPACK plugin?
url for header image
https://www.jbhomemade.com/wp-content/uploads/2019/01/JBHomemade-Hollyhock-Logo-banner-2019-1950×500.jpgurl another image
https://i2.wp.com/jbhomemade.com/wp-content/uploads/2018/11/JBHomemade_Skincare_body_dusting_powder_Red_Rose_and_Chamomile_2018-9.jpg@rossmitchell ha yes I’ve hit publish. Browser inspector as in right click/inspect? …no…don’t know what to look for in that. It’s all foreign to me.
Same thing happens when I have cleared all cache from browser and site, plus have also tried loading https://jbhomemade.com/?nocache=1 then entering customizer.@contentiskey yes ma’am.
At the moment, most pages are okay when it comes to items loading (since I’ve deactivated plugins one by one) some look hinky because said plugins are deactivated. The issue still, however remains – cannot insert any images anywhere. I get stuck after selecting image then clicking select and crop.
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