Where’s the Ticket Number?

  • Resolved dccharron

    (@dccharron)


    4 years, 11 months ago

    Thank you for your efforts in supplying this free plugin. I’m testing the free version before I buy the pro. I’ve got the free version working (I can sell a ticket and it sends the client an email). In the client email, there is no ticket number. In the backend, I can look at the details on the order but there is no ticket number. In the backend, when I look at the “View Customer’s Ticket Numbers”, there are none.

    I was using BACS as a payment option for testing. Even when I changed the status from “On Hold” to “Completed”, no ticket number was assigned. So I added “Check” as another payment option to test and bought another ticket. The email still had no ticket number. This time, when I looked at Orders, I noticed a button with 3 dots. I clicked on that button and got a second email with a ticket number assigned. It said “wpraffle-2019-01”.

    Firstly, if I pay with PayPal, will I still have to click on the 3-dot button to get a ticket number assigned or is that an automatic process based on a successful payment?

    Secondly, I don’t want the ticket number to have a prefix of “wpraffle-2019-“. That prefix is confusing. Can I change that prefix somewhere?

    Finally, in your documentation you say that the numbers assigned begin at 100 and increment by 1 to 599. I would prefer that. Is there a way to force the numbers to start at 100?

    Thank you in advance.

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  • Hi – I am sorry we are just now seeing this – for some reason we were not getting alerts.

    First for payment gateways – please see our docs. We generate per the woo standards of processing. Paypal does not send the woo hooks and also paypal does not allow raffles of any kind and is expressly prohibited in their Terms. https://wpraffle.com/docs/bronze-instruction-manual/bronze-generating-tickets/

    The free version of the plugin does not allow changing of the prefix or the ticket numbers. Both of those are supported in our paid editions available at https://wpraffle.com

    Thread Starter dccharron

    (@dccharron)

    I’ve since paid for the plugin. The “paid” version works as expected and I have heeded your warning about not using PayPal due to the terms and conditions that prevent PayPal from being used for selling raffles and lotteries. I used Stripe instead.

Viewing 2 replies - 1 through 2 (of 2 total)
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