where is this text generated

  • Resolved Nico de Vogel

    (@itzmenikko)


    1 year, 7 months ago

    When we cancel an order and refund the money, the customer receives this message, weird. We use M.E. calendar in combination with woocoomerce. Does anyone know where I can turn this off or change the text?

    ¨Unfortunately, we cannot process your application. Probably a bug in the software. Send an e-mail to info@

    You will receive a response from us as soon as possible.¨

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @itzmenikko,

    I couldn’t find this error message anywhere in the WooCommerce Core code. I suspect the error message is originating from one of the active plugins. Please follow these steps to determine if there is a theme/plugin conflict:

    1. Switch your theme to Storefront.
    2. Disable all plugins except WooCommerce.
    3. Test if the refund functionality is working as expected.

    You can find a detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Kindly share the following information for further investigation:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Viewing 1 replies (of 1 total)
  • The topic ‘where is this text generated’ is closed to new replies.

Tags