Where is SEPA?

Hi @digitalcreed,

Thank you for the update.

Since you’re using WooCommerce Payments you have access to our internal support at WooCommerce.com.

Please contact us at WooCommerce.com > My Account > Support, and we’ll be happy to help there.

Don’t forget to share your System Status and include a link to this forum thread, so that we can keep track of what’s already been done. The information included will help our support team narrow down the issue much more quickly.

Thanks!

Hi, it seems, WooCommerce do not response to my support. Since 2 days I am waiting.

Hi, it seems, WooCommerce do not response to my support. Since 2 days I am waiting.

Our response sometimes can take more than two days. ??

That said, did you get the ticket confirmation email?

It should say something like this:

“Our Happiness Engineers are reviewing your request…”

No, unfortunately I did not received a confirmation mail.

Hi there,

Thanks for trying to contact us via WooCommerce.com! I’m afraid I couldn’t find your support request. We’ll continue to look for it, but since you didn’t receive the confirmation email, would you please try reaching out to us again through our internal support at WooCommerce.com?

In the meantime, you mentioned that SEPA was showing up before the update. Did you use to see it in the WooCommerce Payments options, or was it on the checkout page only?

If it was on the checkout page only, would you please confirm this was being provided by WooCommerce Payments, and not an external extension like SEPA Payment Gateway for WooCommerce?

SEPA is currently a [closed beta](https://woocommerce.com/document/payments/additional-payment-methods/?quid=93545c7ca28807de42a354b0b5f1af45#introduction) in WooCommerce Payments, and I’m not seeing it enabled in your Stripe dashboard. The settings in the Stripe dashboard aren’t altered by plugin updates, so I’m trying to think what could have changed.

We’ll be around!