• Hi there

    I have updated to WP 4.9.2 and I cannot find the Crelly Slider menu in my wp-admin and I need to edit a slide. Does not seem to be a plugin clashing issue as I have not installed any new plugins recently.

    Regards
    Bronwyn

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Fabio Rinaldi

    (@fabiorino)

    Are you using an administrator account?

    Thread Starter bronwynslater

    (@bronwynslater)

    Hi, yes I’m logged in as administrator

    Plugin Author Fabio Rinaldi

    (@fabiorino)

    This is really weird. Did it just disappear from the left sidebar after the update? Have you already tried to deactivate and activate the plugin (you won’t lose your current sliders). If this doesn’t fix the problem, you could try to uninstall and install the slider (remember to export your current sliders as a backup)

    Thread Starter bronwynslater

    (@bronwynslater)

    Hi there, which files do I need to make a backup of (via FTP I’m assuming?) before I uninstall?

    Also, yes I only noticed that it disappeared from the left hand menu after updating WP.

    Thread Starter bronwynslater

    (@bronwynslater)

    I have deactivated and re-activated and it hasn’t shown up again. Will try the uninstall once I know which files to backup

    Plugin Author Fabio Rinaldi

    (@fabiorino)

    To backup the files, you could export the slider… which you can’t do if you can’t access the home page.
    Have you tried to access the plugin’s home page directly from the url? yourwebsite.com/wp-admin/admin.php?page=crellyslider

    Thread Starter bronwynslater

    (@bronwynslater)

    Hi there, thanks, at least now I can access the slider. Didn’t know what the URL was. I will try exporting the slider later. For right now can you tell me how to remove the loader that appears when the slider is loading? The white circle with the blue stripes. My client really hates it and I don’t see an option in the settings to remove it.

    Regards
    Bronwyn

    Plugin Author Fabio Rinaldi

    (@fabiorino)

    Add this CSS wherever you want in style.css

    .cs-loader {
        display: none !important;
    }
Viewing 8 replies - 1 through 8 (of 8 total)
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