Whenever I open the link to view the image

Hello @suporteescoladeninja,

Sorry for the delayed response.

We can not debug the issue using the screenshot provided. We need to debug further, so please create a support ticket on our Support Portal:

https://supportcandy.net/support-ticket/

Thank you.

Hello @suporteescoladeninja ,

Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

Have a great day!

Hello,

As there is no response from your end, we are marking this thread as resolved. 

Please create a new thread if you need any assistance.

Thank you.