When you scroll from an Android Chrome opens the popup.

  • Resolved Daniel

    (@danieldiaz)


    1 year, 8 months ago

    On an Android cell phone from the Chrome browser.

    When you scroll with the cell phone the “click” trigger is activated by mistake and opens the popup.

    Therefore my users can not navigate correctly because when scrolling on the class that has the event activates the popup.

    It should open only when clicking, not scrolling.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Dear @danieldiaz,

    We are sorry to hear that you are facing issues.
    Please kindly note that we have already forwarded your concern to the tech team for further investigation.
    We will make sure to notify you once there is an update.

    Dear @danieldiaz,

    Can you please send us the system information file?
    You can retrieve it from here:

    How to Retrieve the “System Information” File

    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

    Thread Starter Daniel

    (@danieldiaz)

    Start System Info

-- Site Info

Site URL: https://thefriendsgroup.cl
    Home URL: https://thefriendsgroup.cl
    Multisite: No

-- Hosting Provider

Host: DBH: 127.0.0.1, SRV: thefriendsgroup.cl

-- User Browser

Platform: Apple
    Browser Name: Google Chrome
    Browser Version: 111.0.0.0
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36

-- WordPress Configuration

Version: 6.1.1
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Virtue – Premium Child 1.0.0
    Show On Front: page
    Page On Front: Home (#2605)
    Page For Posts: Unset
    Table Prefix: Prefix: wp_ Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 256M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, etn-trashed-attendee

-- Popup Builder License Data

-- All created Popups

Id: 2604
    Title: Subte
    Type: html
    Status: Enabled

Id: 2599
    Title: North Face
    Type: html
    Status: Enabled

Id: 2595
    Title: Open Star
    Type: html
    Status: Enabled

Id: 2591
    Title: Melt
    Type: html
    Status: Enabled

Id: 2587
    Title: Ola
    Type: html
    Status: Enabled

Id: 2576
    Title: Corrida Maite
    Type: html
    Status: Enabled

Id: 2562
    Title: Festival Fuga
    Type: html
    Status: Enabled

Id: 202
    Title: Envíanos tu lista
    Type: html
    Status: Enabled

-- WordPress Active Plugins

Classic Widgets: 0.3
    Cresta Help Chat: 1.2.9
    Duplicate Page: 4.5
    Duplicator: 1.5.1
    Elementor: 3.10.1
    Embed PDF Viewer: 2.3.0
    Eventin: 3.3.21
    Eventin Pro: 3.3.20
    Kadence Slider: 2.3.4
    Loco Translate: 2.6.3
    LoginWP (Formerly Peter's Login Redirect): 3.0.7.0
    Ninja Forms: 3.6.16
    Ninja Forms - Excel Export: 3.3.5
    Popup Builder: 4.1.14
    SiteGround Optimizer: 7.3.1
    Spotlight - Social Media Feeds: 1.4.4
    Transbank Webpay REST: 1.6.3
    User Role Editor: 4.63.2
    Wonder PDF Embed: 2.7
    WooCommerce: 7.3.0
    Wordfence Security: 7.8.2
    WordPress Importer: 0.8
    WPBakery Page Builder: 6.4.2
    WP Mail SMTP: 3.7.0

-- WordPress Inactive Plugins

Meta pixel for WordPress: 3.0.8
    PDF viewer for Elementor: 2.9.3
    WPForms Lite: 1.7.9.1

-- Webserver Configuration

PHP Version: 7.4.33
    MySQL Version: 5.7.39
    Apache
    -- PHP Configuration

Memory Limit: 768M
    Upload Max Size: 256M
    Post Max Size: 256M
    Upload Max Filesize: 256M
    Time Limit: 120
    Max Input Vars: 3000
    Display Errors: On (1)

-- PHP Extensions

cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

-- Session Configuration

Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: Off

End System Info

    Dear @danieldiaz,

    Thank you for the system info file.
    We have already forwarded it to the tech team or further investigation.
    We will let you know once there is an update.

Viewing 4 replies - 1 through 4 (of 4 total)
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