When you accept statistical cookies load marketing cookies

  • Resolved Lois

    (@loiscr)


    2 years, 2 months ago

    Hello. The plugin is fantastic, but I’m just missing a couple of details!

    I have several types of cookies. For example:

    _ga which is statistics and

    _gcl_au which is tracking/marketing.

    Well, when you enter the web, if in the banner you give it to configure preferences and you only accept the aesthetic ones, it loads both _ga and _gcl_au.

    But surprisingly, if you only accept the marketing cookies in the banner, it does not load any cookies (it does not load _gcl_au or _ga).

    _gcl_au is supposed to be for marketing.

    These cookies have been synchronized from the complianz assistant itself, synchronizing with cookiedatabase.org and if you go to see the cookie data on the synchronize page, it puts marketing or statistics. I suppose that this is how Complianz is told that a cookie is statistical or marketing, or is it necessary to indicate it on another site?

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @loiscr,

    Could you share your URL so I can check the configuration?

    If _ga and gcl_au are from different sources they should be blocked separately, and therefore able to enable per category.

    If I see the scripts being loaded, I can probably see what’s going on. Regards Aert

    Thread Starter Lois

    (@loiscr)

    I would love to send you the url so you can see it, but I don’t want it to stay visible here and I’m investigating if I can delete it later, but it seems that it is not possible to edit the posts written in this forum.

    How could I send it to you?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @loiscr,

    You can reach out to us at support(at)complianz.io to provide an URL to your website, and we will gladly have a closer look at the current behavior.

    Kind regards,
    Jarno

    Thread Starter Lois

    (@loiscr)

    Hello good day.

    Right now I have sent the url through the support form of https://complianz.io/support/

    I hope you can see it.

    Thank you!!

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @loiscr and community,

    As this was followed up via our e-mail support channel, I’ll mark this thread as resolved.

    It turned out to be related to a ‘custom’ implementation of Analytics and Google Ads tags and resolved by adjusting the <script></script> part of the tag/script to block, to wait for consent to a certain category in Complianz (examples for Statistics and Marketing categories below).

    // Statistics
<script type="text/plain" data-category="statistics"></script>
// Marketing
<script type="text/plain" data-category="marketing"></script>

    Kind regards,
    Jarno

    Thread Starter Lois

    (@loiscr)

    Hello,

    Yes, I agree and also very happy with the plugin and with your attention.

    However, I think it would be good that for future updates, you make the plugin detect these cookies and classify well and label those scripts so that they work correctly, since they are very popular cookies that the plugin should detect.

    There are 2 problems here:

    Problem 1 is that the plugin has not detected these cookies (which are Google cookies quite common).

    Problem 2 is that once I have manually added the “marketing” and “statistics” tags in the scripts, the javascript of another plugin breaks.

    So problem 2, it’s not Complianz’s fault.

    But problem 1 is indeed a Complianz bug and it continues.

    So I suggest as an improvement that for future updates you make Complianz detect these codes and add data-category=”marketing” or “statistics” to their javascript tags.

    I don’t know if you are part of the development team, but if not, please pass it on to the developers so they can implement the improvement. (are Google cookies quite common)

    For the rest, very happy with everything, I’m going to give the plugin 5 stars right now.

    THANK YOU!!!

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @loiscr,

    Thank you for your kind words about the plugin, and for taking the time to write a review. It is very much appreciated!

    I’ll place this on our backlog as well so we can take a closer look at this specific Analytics plugin.

    Kind regards,
    Jarno

Viewing 7 replies - 1 through 7 (of 7 total)
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