When using download link, I get “Invalid Order. Go to shop”

Hi @hda3821 ,

Thank you for reaching out and for sharing a screenshot of what you’re experiencing.

I understand that it could be frustrating to see an “Invalid Order” error when you’re trying to access your download. This usually happens when the order status isn’t marked as complete or if the download permissions need to be refreshed.

To troubleshoot, check if the order is marked as “Completed” and that the downloadable product permissions are correct. If everything looks good but the issue persists, you might need to refresh the download permissions on the order. To do this:

1. Go to WooCommerce > Orders.
2. Click on the order number you’re having trouble with.
3. Under Order Actions select the dropdown that says ‘Regenerate Download Permissions’. Also as seen on this screenshot from my test site: https://snipboard.io/oDVNJ6.jpg

Also, there’s a similar discussion here with a couple of suggestions, I recommend checking it out! ??

Let me know if this helps!

Hello Reynier,

Thanks for the reply. I had forgotten that we had created a custom order status called “Sent”. Based on your reply, yes, the order status must be marked as “Completed” in order for that download link to work. By changing the order status to the custom “Sent”, it stopped the download link from working. I tested it out by changing the order status back to “Completed” and the download link now works. Thanks so much for your help.

Hi @hda3821 ,

It’s great to hear the download link is working now and we really appreciate you for sharing an update!

I’ll be marking this thread as resolved, but if you have any more questions or run into other issues, please feel free to open a new topic.