When users click browser’s back button, site loads empty white pages

  • Resolved auxjoel

    (@auxjoel)


    2 years, 10 months ago

    This WordPress site functions just fine, except that if a user clicks their web browser’s back button, then the resulting page is just blank.
    If they then click web browser’s Refresh button – the the site loads ok.
    Does anyone know how to fix this, so that when clicking ‘back’ button in web browsers -the site loads normally?
    Tested on Mac using Chrome, Firefox and Safari browsers.

    • This topic was modified 2 years, 10 months ago by Yui.
    • This topic was modified 2 years, 10 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Developing with WordPress topic

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    I checked your site, and I can see every time I’m trying to load your site first white page comes, and then your site appears. The behavior you are seeing is coming from the Salmon theme you have installed.

    You may reach out to Salmon theme support to resolve this issue.

    Thread Starter auxjoel

    (@auxjoel)

    @bizanimesh Thank you for your reply. I put the question to the Theme builder a few weeks ago and he said “it probably isn’t the theme’s fault” and offered no other assistance.
    I will try contacting them again about this.

    Thread Starter auxjoel

    (@auxjoel)

    @bizanimesh The theme creator doesn’t appear to be replying to support requests anymore.
    If I am unable to communicate with them, is there any other way I can fix it?

    Thread Starter auxjoel

    (@auxjoel)

    I ended up receiving a delayed response from the theme creator just then, they replied:
    I've made some tests, and I found a conflict between a WooCommerce plugin and the page loading feature of the site. For now, please disable the page loading on the "Appearance > Customize > Site identity > Loading", and the back button cache should work.

    I tested that and it has solved the problem.

    • This reply was modified 2 years, 10 months ago by auxjoel.
Viewing 4 replies - 1 through 4 (of 4 total)
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