Hi @neilbatchelor,
Thank you for your message. I will try to help you.
Nice to meet you.
Have you read the FAQ plugins and other threads in the support forum? It often happens that a given problem has already been raised. It really helps me and saves a lot of time. I think you know that I do it in my free time with passion.
The FAQ contains information about what information I need when someone adds a new thread in the technical support section. Without this information, it cannot help you. Having the complete information I can help better and faster, and I think you and I care about it.
I am asking you for your patience and cooperation. Remember that I can not check everything in every possible environment and any possible set of installed plugins. I try as I can, but without the support of the users do not have such a possibility.