• Resolved Juan Camilo Bermudez

    (@masterlive96)


    I have an online store where I want to receive against delivery or against refund only for 2 private cities, the customer is charged additional Example the city of Bogotá against delivery 6,000 + the cost of the shipment , the city of Soacha against delivery 10,000 + the cost of the shipment.

    The problem when the person chooses the payu payment method and does not make the payment. Pass has been Pending Payment. When the person is going to pay it re-appears the Payu (Payment Gateway) and counter-delivery (Counter Refund) payment methods when selecting back on delivery does not make the additional cost that comes with using on delivery.

    DEPUTY EXPLANATION VIDEO
    https://drive.google.com/file/d/1sXL9sVIq4h0KE1NGPf0Kk2n9I0AmOGhe/view?usp=sharing

    Possible solutions
    1. When the order is pending payment, it cannot change the selected payment method
    2.Al select the method against delivery add the additional cost.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @masterlive96 This sounds like something that’s a problem with how the gateway handles orders.

    If you need to edit an order, then Pending Payment orders are able to have their line items edited. You can hover over the line item and a pencil will appear for you to edit the line item. There will also be an Add item button on the order.


    Link to image: https://d.pr/i/UGRpLQ

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @masterlive96. We haven’t heard back from you in a while, so I’m going to mark this as resolved. Please start a new thread if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘when paying in Pending payment and wanting to increase the affected cost of the’ is closed to new replies.