When order partially shipped no delivery updates sent

  • Resolved Derek Wilcox

    (@themassapothecary)


    3 years, 3 months ago

    When I set an order to partially shipped, my customers dont get any of the delivery notification emails such as in-transit, out for delivery, etc. When I mark an order shipped, it works perfectly with all the email updates about delivery. What do I need to do to fix why partial shipped orders arent getting delivery status updates??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi, in your WordPress admin, go to TrackShip > Settings and make sure that you selected all the order statuses that you want to trigger the tracking with TrackShip.

    Thread Starter Derek Wilcox

    (@themassapothecary)

    @zorem yes they are all turned on. Like I said, it works perfectly if order is marked shipped but partial shipped they don’t send at all.

    Plugin Author TrackShip

    (@trackship)

    Hi, we checked and we can see that all the emails are being sent, if it still does not work, please login to your TrackShip account and contact the support.

Viewing 3 replies - 1 through 3 (of 3 total)
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