• Resolved johannes999

    (@johannes999)


    hello,

    I wrote before about this problem and I didn’t get an answer.now I have again this problem.

    I disabled every plug in to be sure .

    the problem is when I enable smartslider3 pro and go to pages in WordPress and try to open any page to edit it ,I get a blank page (I can not open any page) . but when I disable smartslider3 pro and go to pages I can open any page and edit it.

    how I can solve this problem?

    this is the debug information:

    Smart Slider 3 - version: 3.5.1.17/b:release-3.5.1.17/r:84052299f26fb055b609c15db750e1462248c65a
    Plan: pro
    Platform: WordPress - 6.4.2
    Site url: //webdesignmaster.eu/
    Path: /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content
    Uri: https://webdesignmaster.eu/wp-content
    Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36
    
    PHP: 8.0.30
    PHP - memory_limit: 512M
    PHP - max_input_vars: 4000
    PHP - opcache.enable: 1
    PHP - opcache.revalidate_freq: 0
    
    GD modules status:
    GD Version : bundled (2.1.0 compatible)
    FreeType Support : 1
    FreeType Linkage : with freetype
    GIF Read Support : 1
    GIF Create Support : 1
    JPEG Support : 1
    PNG Support : 1
    WBMP Support : 1
    XPM Support : 0
    XBM Support : 1
    WebP Support : 1
    BMP Support : 1
    TGA Read Support : 1
    JIS-mapped Japanese Font Support : 0
    
    Uncommon PHP extensions:
    sqlite3 	bcmath 	curl 	dba 	gd 	mbstring 	mailparse 	pcntl 	imap 	pdo_sqlite 	imagick 	tidy
    
    No conflicts detected
    
    get_site_url: https://webdesignmaster.eu
    WP_CONTENT_URL: https://webdesignmaster.eu/wp-content
    Translate url: not used
    
    Path to uri:
    /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app => https://webdesignmaster.eu
    /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content => https://webdesignmaster.eu/wp-content
    /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins => https://webdesignmaster.eu/wp-content/plugins
    /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content/uploads => https://webdesignmaster.eu/wp-content/uploads
    
    wp_upload_dir() => 
    path: /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content/uploads/2023/12
    url: https://webdesignmaster.eu/wp-content/uploads/2023/12
    subdir: /2023/12
    basedir: /mnt/web617/e2/50/59485550/htdocs/STRATO-apps/wordpress_01/app/wp-content/uploads
    baseurl: https://webdesignmaster.eu/wp-content/uploads
    error: 
    <=
    
    Theme: weblinker is version 1.0.0
    
    Activated Plugins:
     - nextend-smart-slider3-pro/nextend-smart-slider3-pro.php - 3.5.1.17 - Smart Slider 3 Pro
    
    
    NOT Activated Plugins:
     - akismet/akismet.php - 5.2 - Akismet Anti-Spam: Spam Protection
     - contact-form-7/wp-contact-form-7.php - 5.8.1 - Contact Form 7
     - health-check/health-check.php - 1.7.0 - Health Check & Troubleshooting
     - hello.php - 1.7.2 - Hello Dolly
     - imagemagick-engine/imagemagick-engine.php - 1.7.7 - ImageMagick Engine
     - jetpack/jetpack.php - 12.8.1 - Jetpack
     - jetpack-boost/jetpack-boost.php - 2.1.1 - Jetpack Boost
     - litespeed-cache/litespeed-cache.php - 5.7.0.1 - LiteSpeed Cache
     - maintenance/maintenance.php - 4.08 - Maintenance
     - wp-smushit/wp-smush.php - 3.14.2 - Smush
     - strato-assistant/strato-assistant.php - 7.3.0 - Strato Assistant
     - wp-optimize/wp-optimize.php - 3.2.20 - WP-Optimize - Clean, Compress, Cache
     - wp-fastest-cache/wpFastestCache.php - 1.2.0 - WP Fastest Cache
     - wpforms-lite/wpforms.php - 1.8.4 - WPForms Lite

    let me know please because this problem happened with onother site before.

    thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @johannes999!

    Did you wrote an email, or was it somewhere here on the forum, where you did not get an answer? If we don’t answer during weekdays within 24 hours, something went wrong, like our email or yours got blocked, and wasn’t delivered. So in that case please write to us again, possibly from a different email address, like gmail usually works out fine.

    About your problem:
    WordPress upgraded its code and we needed to change ours to match their. So you just need to update Smart Slider and that should solve the problem.

    Thread Starter johannes999

    (@johannes999)

    thanks,

    I wrote from help centrum I think I made a ticket it was about few weeks ago for my other website where the problem suddenly solved .

    now I enabled automatic update and I have to wait 1 hour to update my plug in . if the problem solved I let you know.

    thanks again

    Thread Starter johannes999

    (@johannes999)

    thank you,

    the update of smart slider3 plug in solved the problem

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘when I enable smartslider I can’t open any page to edit it in WordPress?’ is closed to new replies.