When i click to submit form the page was scroll down

  • Resolved fakerfake

    (@fakerfake)


    1 year, 2 months ago

    Hi everyone


    I’m having trouble with the Everest form. When I click the submit button without filling in any information in the form, the page scrolls down to the bottom of the website instead of staying still.

    Could you please help me fix this issue? I want the form to not scroll when I click the submit button without entering any data. I am using the Flash theme.

    Thank you for reading.

    • This topic was modified 1 year, 2 months ago by fakerfake.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @fakerfake

    If possible, would you please provide me with the form’s URL? We will look into it and get back to you.

    Regards!

    Thread Starter fakerfake

    (@fakerfake)

    Hello @sandippokharel

    I have a website at https://bestarion.com/. The contact form is located at the bottom of the page. I don’t know why the form make the webiste scroll down when i click the submit button without any data on form. You can check it out there.

    Thank you!

    • This reply was modified 1 year, 2 months ago by fakerfake.
    Thread Starter fakerfake

    (@fakerfake)

    Hi @sandippokharel

    I just checked again, and the reason for my issue is that I enabled AJAX form submission. However, when I disabled it to fix the browser scrolling issue, I couldn’t submit the form. Can you help me fix it?

    Thank you.

    • This reply was modified 1 year, 2 months ago by fakerfake.
    • This reply was modified 1 year, 2 months ago by fakerfake.
    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @fakerfake

    We were unable to replicate this issue over here. Mostly, these kinds of issues are caused due to plugin/theme conflicts. Would you please check that by deactivating other plugins and switching to a WordPress default theme?

    Regards!

    Thread Starter fakerfake

    (@fakerfake)

    Hi @sandippokharel

    I switched to the default theme, but it’s not working. Would you please check if the plugin has any errors?

    Thanks you so much !

    Thread Starter fakerfake

    (@fakerfake)

    Hi @sandippokharel


    You can try clicking on the submit button without filling in any information on the website I mentioned above. Then, you can replicate this issue here.
    Thanks you !

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @fakerfake

    The issue isn’t replicating on your site at this moment. Please check and confirm.

    Regards!

    Thread Starter fakerfake

    (@fakerfake)

    Hi @sandippokharel

    Sorry, I disabled AJAX form submission. I’ve now enabled it. You can try it again.

    Thanks

    • This reply was modified 1 year, 2 months ago by fakerfake.
    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @fakerfake

    We are not being able to replicate the issue over here on our test sites. Our developers are looking into this. We will get back to you as soon as we have a finding.

    Regards!

    Thread Starter fakerfake

    (@fakerfake)

    Hi @sandippokharel

    Looking forward to hearing from you!

    Thanks

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @fakerfake

    Since this issue isn’t replicating over here, we request you to test for a plugin conflict once. We assume you have already done the theme conflict test.

    Regards!

Viewing 11 replies - 1 through 11 (of 11 total)
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