When editing, JetPack Publicize asks to reconnect social accounts

  • Resolved crpeng

    (@crpeng)


    4 years, 1 month ago

    Publicize has been working fine until last night. This message suddenly shows when editing a post:

    Before you hit Publish, please refresh the following connection(s) to make sure we can Publicize your post:
    Refresh connection with Facebook

    I refreshed connection, according to steps in your documentations, i.e disconnect, delete WordPress from Facebook Business, and reconnect.

    But the error message persists. Twitter and Linkedin also reports the same in the editing screen. But I disconnected them all to simplify testing.

    In the JetPack Publicize configuration page, it clearly shows Facebook is Connected. The error only shows in the editing screen, when editing a post.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @crpeng,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I have reset the social media connection at our end, as they looked corrupted. Can you try reconnecting your social media accounts through the Connections page, and see how it goes?

    Thanks!

    Thread Starter crpeng

    (@crpeng)

    It works now. Thank you very much.

    • This reply was modified 4 years, 1 month ago by crpeng.

    I am having the same problem as original poster. Recently migrated the site from wordpress.com to www.remarpro.com and suspect that might be the cause of the problem. The site I’m working on is denajohnson.com

Viewing 3 replies - 1 through 3 (of 3 total)
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