When do product quantities update in Woocommerce?

Hi. We have a class enrolment system using woocommerce. When class bookings open there is always a scramble for places. Members have been complaining that they get a place added to their basket but by the time they try to pay for it, it has disappeared because all available stock has been taken. It seems from what I read Woocommerce updates inventory quantities on payment, but it also has a setting to hold stock for x minutes. THis was set to 60 which I guess must be the default so I am not sure why people are “losing” their order by someone jumping in and ordering and paying for it first?

Any suggestions?

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Page visibility should be public<br>Basket: #18262 - /basket/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #18263 - /checkout-2/ - Contains the [woocommerce_checkout] shortcode<br>My account: #18264 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Canape<br>Version: 1.0.6<br>Author URL: https://wordpress.com/themes/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>WooCommerce Support: ? Not declared Templates<br><br>Overrides: canape/woocommerce/emails/admin-new-order.php WooPayments<br><br>Version: 8.0.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 169989351<br>Account ID: acct_1JFhnT2EJ5IdfuSX<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-11 15:29:13 +01:00<br>Options: ?<br>Notes: 48<br>Onboarding: completed Action Scheduler<br><br>Canceled: 125<br>Oldest: 2024-08-03 19:11:56 +0100<br>Newest: 2024-08-10 16:59:14 +0100<br><br>Complete: 1,290<br>Oldest: 2024-07-11 15:16:49 +0100<br>Newest: 2024-08-10 17:16:55 +0100<br><br>Failed: 1,903<br>Oldest: 2022-08-19 16:44:47 +0100<br>Newest: 2024-08-10 09:52:11 +0100<br><br>Pending: 2<br>Oldest: 2024-08-11 16:46:03 +0100<br>Newest: 2024-08-11 16:46:03 +0100 Status report information<br><br>Generated at: 2024-08-10 17:57:30 +01:00<br>