When customers not logged in $0.00 showing instead of ‘Call for Price’

Hi @steveatalpoz,

Regarding the query, I have tried to replicate your issue on our staging site, but I am unable to replicate it. To me, when the customer is the guest i.e not logged in to the site, it is showing “Call for Price” only. Here is the screenshot for your reference: https://prnt.sc/qufvva

So, to troubleshoot the issue, can you please share the screenshot of the plugin settings and the issue which you are facing.

This will be helpful to assist you in a better way.

Regards,
Kenil Shah

Thanks for your assistance.

Please see the following screen shots:

Settings:
https://www.alpoz.com.au/wp-content/uploads/2020/01/screenshot.1580333064.jpg
https://www.alpoz.com.au/wp-content/uploads/2020/01/screenshot.1580333081.jpg
https://www.alpoz.com.au/wp-content/uploads/2020/01/screenshot.1580333193.jpg

Product Page:
https://www.alpoz.com.au/wp-content/uploads/2020/01/screenshot.1580333703.jpg
https://www.alpoz.com.au/wp-content/uploads/2020/01/screenshot.1580333750.jpg

Regards
Steve Floreani

Hi @steveatalpoz,

Thank you for the screenshots.

I have checked the plugin settings which you have kept and it seems to be proper. Also, the ‘Call for Price’ label will be shown when the price is set to blank from our plugin. So, can you please set the price to blank if it is set to $0 on your site and check the same.

Please let us know how it goes.

Regards,
Kenil Shah

Thanks again for your assistance.

I expect the special code we have had written (to present an inflated price for users who are not logged in) results in a $0 price not a ‘null’ price for items that are are ‘null’ for those logged in.

I will look into having this code modified but our developer is quite busy and it could be a month before they get to it.

Suggestion: Maybe an option in the future could be to have a global setting for the plugin that decides what to do with $0 items; leave them as $0 or mark with ‘Call for Price’.

Thanks again.

Hi @steveatalpoz,

Thank you for the suggestion. We will take this point for future consideration.

Please let us know if you have any further queries.

Regards,
Kenil Shah