when Click instagram feed on mobile

Hi @gonn2539,

Thank you for reaching out to us for assistance. Could you send us a support request here and include the System Info from the plugin, which you can find with the steps below? This will help us better investigate this issue for you.

1. WordPress DashBoard – Instagram Feed – click on the “Help” button in the upper right corner of the page. This takes you to our Support page.

2. Scroll down to the System Info section on the Support page.

3. Click the Copy button on the right-hand side of the System Info title.

4. Paste the ‘System Info’ into your reply.

Downgrading WordPress to 5.9 would probably not affect this issue.

Best regards,

Louis

## SITE/SERVER INFO: ##
Plugin Version: Instagram Feed Free
Site URL: https://unspokensoulsmovie.com
Home URL: https://unspokensoulsmovie.com
WordPress Version: 6.0
PHP Version: 7.4.29
Web Server Info: Apache
PHP allow_url_fopen: Yes
PHP cURL: Yes
JSON: Yes
SSL Stream: Yes

## ACTIVE PLUGINS: ##
Contact Form 7: 5.5.6.1
Contact Form 7 – PayPal & Stripe Add-on: 1.9.3
Contact Form 7 Email Add On: 1.8
Elementor: 3.6.5
Elementor Pro: 3.7.1
Embed Plus Plugin for YouTube: 14.1.1
Heartbeat Control by WP Rocket: 2.0
Page scroll to id: 1.7.5
Polylang: 3.2.3
Polylang Connect for Elementor: 2.0.8
ReCaptcha v2 for Contact Form 7: 1.4.0
Redis Object Cache: 2.0.26
Royal Elementor Addons: 1.3.44
Smash Balloon Instagram Feed: 6.0.5
UpdraftPlus – Backup/Restore: 1.22.12
Wordfence Security: 7.5.10
WP-Optimize – Clean, Compress, Cache: 3.2.5
WP Super Cache: 1.7.8

Next check: 1:00 am (daily)
GDPR: yes
Custom CSS: Empty
Custom JS: Empty
Optimize Images: Enabled
Usage Tracking: Enabled
AJAX theme loading fix: Enabled
AJAX Initial: Enabled
Enqueue in Head: Disabled
Enqueue in Shortcode: Disabled
Enable JS Image: Enabled
Admin Error Notice: Disabled
Feed Issue Email Reports: Disabled
Email notification: Monday
Email notification addresses: [email protected]

## FEEDS: ##
for PC – User
asian_elephant_movie (17841448704642106)
d8rfjQcoIMVgEwba6aHOw1czd0E2TnZkbTVHWTdHUURtQlVPRWxZdTNRdHJXekdSSkQrNk8xM1locENiTUZIUnZ3U0N5MEY2VjBMcG84WDlKcHZmTmlnTXRoUFRYWFVnR01LaDdRPT0=
https://unspokensoulsmovie.com/?sb_debug

## Sources: ##
17841448704642106
Type: basic
Username: asian_elephant_movie
Error:
VzmCOrAH6h2jy8Mvjd9lv1E4RnNuWlJNSzVVYmF1OStvRVpOdWhrRFcwdkxsWHJ0SGZqZitMVE5iUW5nOHQwWTVyMEcrTGVKMTYzTVBnRFhqanFpU1NPVHVWQVlNbm01WVVPaUwwSHRhZnY3ck5DdFlKd0VsYTcrKzRXME5yYjQ5VTRkaTlJUEh1aHJrbmFuYm1vUGgzVW92dkdlNjlmMU5oV3BkUUd5eUIvTHFDOVFEeVVCc3A0eHVONWhwMEZNWnVDbmwwUktQYVVMd2M0WmVYZ3FsYTl2RlI0UXEyb1c2dUtmK1NodjJlazR6MEZLN1NGVUE5S0QxalY0M3VqKzVRWkxMOGZLaCtxUUdLZ0JhUlNPVnRMM0lmOVBoWmNnY1VsR0p2VkJtRnpjRHNoYk8zK1krWGlkNlBrPQ==

## IMAGE RESIZING: ##
upload directory exists

## POSTS: ##
## FEEDS POSTS TABLE ##
record_id: 28
id: 20
instagram_id: 18212587597142446
feed_id: *9
hashtag:

## POSTS TABLE ##
id: 20
created_on: 2022-06-07 06:33:29
instagram_id: 18212587597142446
time_stamp: 2022-02-13 05:29:36
top_time_stamp: 2022-02-13 05:29:36
json_data: 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
media_id: 273769457_500586824825076_6207387184713462474_n
sizes: a:3:{s:4:”full”;i:640;s:3:”low”;i:320;s:5:”thumb”;i:150;}
aspect_ratio: 1.33
images_done: 1
last_requested: 2022-06-07

## Cron Cache Report: ##
Time Ran: 2022-06-07 01:12:44
Found Feeds: 4

6:
Last Retrieve: 2022-06-07 01:12:45
Did Update: yes

5:
Last Retrieve: 2022-06-07 01:12:47
Did Update: yes

sbi_usage_tracking_cron
2022-06-07 15:19:24
Next Scheduled: 508 minutes

sb_instagram_cron_job
sb_instagram_twicedaily
2022-06-07 18:15:07
Next Scheduled: 684 minutes

sbi_feed_update
2022-06-08 01:00:00
Next Scheduled: 1089 minutes

sb_instagram_feed_issue_email
sbi_notification_update
2022-06-13 06:00:00
Next Scheduled: 8589 minutes

## ERRORS: ##

## ACTION LOG ##

## OEMBED: ##

Hi @gonn2539,

I no longer see an Instagram feed on https://roars-elephantmovie.com/index.php/bwebsite/, but when I check this page (https://unspokensoulsmovie.com/) from the System Info, the feed appears to be displaying normally. I checked the first few videos in the feed on mobile, and they were all linking to the correct video for me.

Please also note that the System Info from your plugin has diagnostic information about your site, so for the security of your site, you should only share this with us via a support request on our website and not on the public forum here. If you are still seeing any problem with the feed on your end or need any other assistance, please contact us via our support form here: https://smashballoon.com/support/

Best regards,

Louis

thank you! and next time i will carefully about infomation
i will check on my mobile phone again and now we change domain form https://roars-elephantmovie.com to https://unspokensoulsmovie.com/
and on this link https://unspokensoulsmovie.com/index.php/bwebsite
on my mobile still linking to reels video incorrect i will try to test on other mobile and if have any issue i will send ticket on support

Best regards,

Gon