When an order goes to the “processing” status, email is not sent to the client.

  • Resolved Carret

    (@carret)


    7 years, 2 months ago

    When an order goes to the “processing” status, the email is not sent to the client.

    I have tried to disable plugins and it happens when I activate this (WC – APG NIF/CIF/NIE Field v1.2.0.3).

    An email is sent to the store manager that “There is a new order”, but not the email to the customer that his order has been received.

    (Cuando un pedido pasa a estado “procesando” no se envía el email al cliente.
    He probado ha desactivar plugins y ocurre cuando activo este.
    Sí se envía el email al gestor de la tienda de “Hay un pedido nuevo”, pero no el email al cliente de que se ha recibido su pedido.)

    Tested on Woocommerce 3.2.6 & WordPress 4.9.1

    • This topic was modified 7 years, 2 months ago by Carret.
Viewing 1 replies (of 1 total)

  • Yes, same thing happens to me. Deactivating this plugin restores emails to client.
    (Sí, me sucede lo mismo. Desactivando este plugin, vuelven los emails al cliente.)
    Any idea?

Viewing 1 replies (of 1 total)
  • The topic ‘When an order goes to the “processing” status, email is not sent to the client.’ is closed to new replies.