Upload Error – Conflict with WooCommerce

I’ve been looking into buying a theme, where this is also an issue in the demo. That theme also uses both WooCommerce and this BuddyPress Docs plugin. Have you managed to get it fixed or found the solution?

@dcavins please look into this.

Meanwhile, this problem has been reported by two other users. I’m grateful for the voluntary work on this plugin, but a brief response after nearly three weeks would be appreciated. If additional information is needed, I am happy to provide it. Thank you very much.

@user4forum – Sorry about not responding here. Someone opened a GitHub issue about this (I assumed it was someone on this thread), and we’re thinking about it there: https://github.com/boonebgorges/buddypress-docs/issues/751

Short answer is that we’re using WP’s uploader library to handle attachments, and it has been changed in 6.4. BP Docs uploads work as expected with WP 6.3.x and with or without WooCommerce. Upgrade to 6.4., and it’s broken, really with or without WooCommerce.

Thanks for the ticket!

Thank you for the tip, but downgrading WP to version 6.3.x is not an option, and neither is giving up on WC.

It’s a pity, but I find sticking to WP standards commendable and this issue persists with the current WP 6.5-RC4. However, it should be noted that “file upload” works on a fresh WP 6.4.3 / BP 12.4.0 / BP Classic 1.4.0 installation as long as WC is deactivated.

I will continue to wait for an update because currently this plugin appears to be the best approach for handling documents within BP Users and BP Groups.

Huh, this isn’t as clear cut as I thought. On two test installations, everything works as expected with Twenty Twenty-Two or BuddyX, WP 6.4.3, BP 12.4 and WooCommerce 8.7.0 enabled. (And with or without BP Classic, using either php7.4 or php8.1.) Can you share your site health > info output? For instance here’s the info from one of my test instances that is working as expected:

` wp-core

version: 6.4.3
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: local
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /Users/dcavins/Local Sites/docstest/app/public
wordpress_size: 54.04 MB (56660695 bytes)
uploads_path: /Users/dcavins/Local Sites/docstest/app/public/wp-content/uploads
uploads_size: 4.82 MB (5056120 bytes)
themes_path: /Users/dcavins/Local Sites/docstest/app/public/wp-content/themes
themes_size: 18.10 MB (18980598 bytes)
plugins_path: /Users/dcavins/Local Sites/docstest/app/public/wp-content/plugins
plugins_size: 58.26 MB (61085512 bytes)
database_size: 6.72 MB (7045120 bytes)
total_size: 141.93 MB (148828045 bytes) wp-active-theme

name: BuddyX (buddyx)
version: 4.6.7
author: wbcomdesigns,vapvarun
author_website: https://github.com/vapvarun/buddyx
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, block-templates, post-thumbnails, automatic-feed-links, title-tag, html5, post-formats, customize-selective-refresh-widgets, responsive-embeds, custom-header, custom-background, wp-block-styles, editor-patterns, editor-styles, align-wide, editor-color-palette, editor-font-sizes, amp, service_worker, menus, custom-logo, editor-style, lifterlms-sidebars, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, buddypress-use-nouveau, widgets
theme_path: /Users/dcavins/Local Sites/docstest/app/public/wp-content/themes/buddyx
auto_update: Disabled wp-themes-inactive (5)

Twenty Twenty: version: 2.5, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 2.1, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.6, author: the WordPress team, Auto-updates disabled wp-plugins-active (4)

BP Classic: version: 1.4.0, author: The BuddyPress Community, Auto-updates disabled
BuddyPress: version: 12.4.0, author: The BuddyPress Community, Auto-updates disabled
BuddyPress Docs: version: 2.2.3, author: Boone B Gorges, David Cavins, Auto-updates disabled
WooCommerce: version: 8.7.0, author: Automattic, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 1000M
upload_max_filesize: 300M
max_effective_size: 300 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP
ghostscript_version: 9.56.1 wp-server

server_architecture: Darwin 23.3.0 x86_64
httpd_software: Apache/2.4.43 (Unix)
php_version: 7.4.1 64bit
php_sapi: fpm-fcgi
max_input_variables: 4000
time_limit: 1200
memory_limit: 256M
max_input_time: 600
upload_max_filesize: 300M
php_post_max_size: 1000M
curl_version: 8.4.0 (SecureTransport) LibreSSL/3.3.6
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-03-29T14:31:04+00:00
utc-time: Friday, 29-Mar-24 14:31:04 UTC
server-time: 2024-03-29T14:31:03+00:00 wp-database

extension: mysqli
server_version: 8.0.16
client_version: mysqlnd 7.4.1
max_allowed_packet: 16777216
max_connections: 151 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /Users/dcavins/Local Sites/docstest/app/public/wp-content
WP_PLUGIN_DIR: /Users/dcavins/Local Sites/docstest/app/public/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: local
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable buddypress

version: 12.4.0
active_components: Community Members, Extended Profiles, Account Settings, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 12.4.0
url_parser: Legacy Parser
! hide-loggedout-adminbar: undefined
! bp-disable-account-deletion: undefined
! bp-disable-avatar-uploads: undefined
! bp-disable-cover-image-uploads: undefined
bp-enable-members-invitations: undefined
bp-enable-membership-requests: undefined
! bp-disable-profile-sync: undefined
! bp_restrict_group_creation: undefined
! bp-disable-group-avatar-uploads: undefined
! bp-disable-group-cover-image-uploads: undefined
! bp-disable-blogforum-comments: No
_bp_enable_heartbeat_refresh: Yes

I tested it again with the latest plugin version of WooCommerce. Updated the suspected plugin from 8.2.2 (latest one without blocks) to 8.7.0 (latest version). All plugins deactivated, then activated:

• BuddyPress 12.4.0
• with and without BP-Classic 1.4.0
• BuddyPress Docs 2.2.3
  BuddyX Theme 4.6.7

No running other custom snippets (bp-custom.php)

Testing:
(A) Leaving WooCommerce disabled: ok (file is uploaded)
(B) Getting WooCommerce enabled: error (An error occurred in the upload. Please try again later.)

BTW: In both cases there’s no access to [Media Library] (endless loop).

Fresh Installation:
WP 6.4.3 / PHP 7.4.33 / MariaDB 10.4.22
[CentOS 7 / Apache 2.4.6]

Here’s the complete site-health info log:

### wp-core ###

version: 6.4.3
site_language: en_US
user_language: en_US
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 0
default_comment_status: closed
environment_type: production
user_count: 44
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html/XXX
wordpress_size: 54.65 MB (57309745 bytes)
uploads_path: /var/www/html/XXX/wp-content/uploads
uploads_size: 778.72 MB (816551566 bytes)
themes_path: /var/www/html/XXX/wp-content/themes
themes_size: 48.06 MB (50398843 bytes)
plugins_path: /var/www/html/XXX/wp-content/plugins
plugins_size: 194.14 MB (203569118 bytes)
database_size: 11.75 MB (12320768 bytes)
total_size: 1.06 GB (1140150040 bytes)

### wp-active-theme ###

name: BuddyX (buddyx)
version: 4.6.7
author: wbcomdesigns,vapvarun
author_website: https://github.com/vapvarun/buddyx
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, block-templates, post-thumbnails, automatic-feed-links, title-tag, html5, post-formats, customize-selective-refresh-widgets, responsive-embeds, custom-header, custom-background, wp-block-styles, editor-patterns, editor-styles, align-wide, editor-color-palette, editor-font-sizes, amp, service_worker, menus, custom-logo, editor-style, lifterlms-sidebars, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, buddypress-use-nouveau, widgets
theme_path: /var/www/html/XXX/wp-content/themes/buddyx
auto_update: Disabled

### wp-themes-inactive (7) ###

Bayleaf: version: 1.4.9, author: Vedathemes, Auto-updates disabled
BuddyX-Copy: version: 0.1.0, author: NN, Auto-updates disabled
Getwid Base: version: 1.1.4, author: MotoPress, Auto-updates disabled
REIGN: version: 7.0.0, author: Wbcom Designs, Auto-updates disabled
Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.6, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (3) ###

BuddyPress: version: 12.4.0, author: The BuddyPress Community, Auto-updates disabled
BuddyPress Docs: version: 2.2.3, author: Boone B Gorges, David Cavins, Auto-updates disabled
WooCommerce: version: 8.7.0, author: Automattic, Auto-updates disabled

### wp-plugins-inactive (52) ###

Allow iframe Tags in Editor: author: Joshua Woehlke, version: (undefined), Auto-updates disabled
bbPress: version: 2.6.9, author: The bbPress Contributors, Auto-updates disabled
Better Messages: version: 2.4.33, author: WordPlus, Auto-updates disabled
BP Attachments: version: 1.2.0, author: The BuddyPress Community, Auto-updates disabled
BP Classic: version: 1.4.0, author: The BuddyPress Community, Auto-updates disabled
BP Group Documents: version: 1.24, author: lenasterg, Auto-updates disabled
BP Profile Search: version: 5.7.4, author: Andrea Tarantini, Auto-updates disabled
BuddyPress Display xProfile: version: 1.8.1, author: Wbcom Designs, Auto-updates disabled
BuddyPress Group Role: version: 1.0.0, author: BuddyDev Team, Auto-updates disabled
BuddyPress Groups CSV Import: version: 1.0.5, author: Vivek Sharma, Auto-updates disabled
BuddyPress Matchmaking: version: 1.3, author: Muhammad Kashif, Auto-updates disabled
BuddyPress Member Type: version: 1.2.0, author: wbcomdesigns, Auto-updates disabled
BuddyPress Reply By Email: version: 1.0-RC11.dev, author: r-a-y, Auto-updates disabled
BuddyPress Xprofile Custom Field Types: version: 1.2.7, author: BuddyDev, Auto-updates disabled
Code Snippets: version: 3.6.4, author: Code Snippets Pro, Auto-updates disabled
Conditional Fields for Contact Form 7: version: 2.4.8, author: Jules Colle, Auto-updates disabled
Conditional Profile Fields for BuddyPress: version: 1.2.6, author: BuddyDev, Auto-updates disabled
Contact Form 7: version: 5.9.3, author: Takayuki Miyoshi, Auto-updates disabled
Contact Form 7 - Dynamic Text Extension: version: 4.3.1, author: AuRise Creative, SevenSpark, Auto-updates disabled
Contact Form 7 Modules: Hidden Fields: version: 2.0.2, author: Katz Web Services, Inc., Auto-updates disabled
Contact Form 7 Modules: Send All Fields: version: 2.0.2, author: Katz Web Services, Inc., Auto-updates disabled
Contact Form DB: version: 2.10.37, author: Michael Simpson, Auto-updates disabled
Defaults for BuddyPress Docs: version: 1.0.0, author: Venutius, Auto-updates disabled
de_DE: version: 1.0.0, author: Frank Bültge, Auto-updates disabled
Disable User Login: version: 1.3.9, author: Saint Systems, Auto-updates disabled
EditorsKit: version: 1.40.5, author: Munir Kamal, Auto-updates disabled
Events Manager: version: 6.4.7.2, author: Pixelite, Auto-updates disabled
Events Manager - CSV Import / Export: version: 1.2.8, author: Stonehenge Creations, Auto-updates disabled
Frontier Restrict Media: version: 1.6.2, author: finnj, Auto-updates disabled
GD bbPress Attachments: version: 4.6, author: Milan Petrovic, Auto-updates disabled
GD Topic Polls: plugin for WordPress and bbPress forums: version: 2.3, author: Milan Petrovic, Auto-updates disabled
Kirki Customizer Framework: version: 5.1.0, author: Themeum, Auto-updates disabled
LH Xprofile forms: version: 1.03, author: Peter Shaw, Auto-updates disabled
MediaPress: version: 1.5.9, author: BuddyDev, Auto-updates disabled
Multiple Roles: version: 1.3.7, author: Christian Neumann, Auto-updates disabled
Postie: version: 1.9.68, author: Wayne Allen, Auto-updates disabled
Post SMTP: version: 2.8.13, author: Post SMTP, Auto-updates disabled
Query Monitor: version: 3.15.0, author: John Blackbourn, Auto-updates disabled
Reading Time WP: version: 2.0.15, author: Jason Yingling, Auto-updates disabled
Relative Image URLs: version: 2.0, author: Scott Werner, Auto-updates disabled
Rendez Vous: version: 1.4.2, author: imath, Auto-updates disabled
User Access Manager: version: 2.2.23, author: Alexander Schneider, Auto-updates disabled
Wbcom Designs - BuddyPress Member Blog: version: 2.1.0, author: Wbcom Designs, Auto-updates disabled
Wbcom Designs - BuddyPress Member Export Import: version: 1.5.0, author: Wbcom Designs, Auto-updates disabled
Wbcom Designs - BuddyPress Search: version: 1.3.0, author: wbcomdesigns, Auto-updates disabled
Wbcom Designs - BuddyWoo: version: 1.3.1, author: WBCOM Designs, Auto-updates disabled
WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates disabled
WP BASIC Auth: version: 1.1.4, author: wokamoto, Auto-updates disabled
wpDataTables: version: 5.8.2, author: TMS-Plugins (latest version: 6.2.1), Auto-updates disabled
WP FullCalendar: version: 1.5, author: Pixelite, Auto-updates disabled
WP Media Categories: version: 2.1.0, author: John James Jacoby, Auto-updates disabled
WP OPcache: version: 4.2.0, author: nierdz, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-29 Q16-HDRI x86_64 21991 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 10M
upload_max_filesize: 5M
max_effective_size: 5 MB
max_file_uploads: 20
imagick_limits: 
 imagick::RESOURCETYPE_AREA: 15 GB
 imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
 imagick::RESOURCETYPE_FILE: 768
 imagick::RESOURCETYPE_MAP: 8 GB
 imagick::RESOURCETYPE_MEMORY: 4 GB
 imagick::RESOURCETYPE_THREAD: 1
 imagick::RESOURCETYPE_TIME: 0
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVS, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 3.10.0-1160.108.1.el7.x86_64 x86_64
httpd_software: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.33
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 120
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 5M
php_post_max_size: 10M
curl_version: 7.29.0 NSS/3.90
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-03-29T15:24:11+00:00
utc-time: Friday, 29-Mar-24 15:24:11 UTC
server-time: 2024-03-29T16:24:09+01:00

### wp-database ###

extension: mysqli
server_version: 10.4.22-MariaDB
client_version: mysqlnd 7.4.33
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: https://XXX.ddnss.eu
WP_SITEURL: https://XXX.ddnss.eu
WP_CONTENT_DIR: /var/www/html/XXX/wp-content
WP_PLUGIN_DIR: /var/www/html/XXX/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: utf8_general_ci

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### buddypress ###

version: 12.4.0
active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 12.4.0
url_parser: BP Rewrites API
! hide-loggedout-adminbar: undefined
_bp_community_visibility: 
 global: anyone
! bp-disable-account-deletion: No
! bp-disable-avatar-uploads: undefined
! bp-disable-cover-image-uploads: undefined
bp-enable-members-invitations: undefined
bp-enable-membership-requests: undefined
! bp-disable-profile-sync: undefined
! bp_restrict_group_creation: No
! bp-disable-group-avatar-uploads: undefined
! bp-disable-group-cover-image-uploads: undefined
! bp-disable-blogforum-comments: No
_bp_enable_heartbeat_refresh: Yes

The problem appears to be narrowed down and seems to be a permission issue. After running a new test with the latest WP version, I was still logged in as “Administrator” by chance. Under this user, the upload works without any problems. From the “Contributor” role onwards, uploads are possible. The permission ‘upload_files’ is not required, but the permission ‘edit_posts‘ is. Unfortunately, this means the plugin remains unusable for our users with “Subscriber” roles. Why this problem only occurs in the presence of WooCommerce remains an open question.

That’s a great finding. Thanks for doing the testing. It sounds like Woo is filtering user capabilities in a too-broad way. I’ll have to open WC and see if it’s obvious what they’re doing.

Got exactly the same issue! On Administrator role everything looks fine, on subscriber one(default) it bugs..