When activated, analytics shut off

  • Resolved marc132

    (@marc132)


    6 months, 3 weeks ago

    When I activate this plugin, I lose my woocomerce analytics. Flatsome Theme, orders come in fine just no analytics. they all disappear. I had a freelancer fix the site and said something was stuck with the scheduled tasks/cron job?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marc132 ,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you’ve encountered. We apologize for any inconvenience this has caused.

    To assist you better, could you please clarify what you mean by “analytics shut off”? Specifically, which analytics data is missing after activating the plugin? You mentioned that orders are still coming through—could you confirm if any particular analytics are no longer visible?

    Additionally, have you tried switching to the default Storefront theme to see if the issue persists? This can help us determine if the problem is theme-related. We also recommend deactivating all other plugins except Smart Coupons for WooCommerce and WooCommerce to rule out any potential conflicts.

    To help us investigate further, please provide the following:

    • A screen recording showing the issue when you activate the Smart Coupons for WooCommerce plugin.
    • Your WooCommerce System Status report: You can access this by navigating to WooCommerce -> Status -> Get system status report. This report will provide details about your site environment and configurations.

    We look forward to your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marc132 ,

    We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

    You may create a new thread if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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