When a subscription can be renewed?

  • Resolved andreasml

    (@andreasml)


    2 years, 11 months ago

    Hi

    I would like to know when a subscription can be renewed. Does it have to be expired before the renew option appears as an option in the account page? Or it can be appeared some time before the expired date?

    Kind regards,

    Andreas Lazaris

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Cristian Antohe

    (@sareiodata)

    Hi,

    The renew option appears 15 days before renewal. It’s hidden before that.

    Best Regards.

    Thread Starter andreasml

    (@andreasml)

    Hi,

    Although it is less than 15 days before the end of the subscription, the renew option does not appear. Which shortcode contains the renew option? I cannot find it either in the [pms-register] or in the [pms-account].

    I am a bit in a hurry as email notifications for renewals are being sent. I would appreciate some help.

    Kind regards,

    • This reply was modified 2 years, 10 months ago by andreasml.
    Thread Starter andreasml

    (@andreasml)

    Hi

    I just found that I had not ticked the option

    Check this box for enabling fixed period memberships.

    After I ticked it, it works fine.

    However, I am noticing that the fixed expiration date I have chosen is not presented correctly. Instead reading until 28/2/2023 which is the expiration date I have chosen, it reads until 01/01/1970

    Any suggestions?

    Regards,

    Thread Starter andreasml

    (@andreasml)

    Additionally,

    it reads . The subscription will be active until 24/01/2023, which is 1 year from the end of the current registration, and not until the end of the fixed period (28/2/2023), which is the one I have chosen.

    • This reply was modified 2 years, 10 months ago by andreasml.
    • This reply was modified 2 years, 10 months ago by andreasml.
    Thread Starter andreasml

    (@andreasml)

    Update to previous messages:

    1. The until 01/01/1970 was sorted. There was a conflict with the date format in General Settings of WordPress.
    2. The subscription date 1 year after the end of the current subscription remains. It reads now: Renew Τακτικ? μ?λο? subscription. The subscription will be active until 01/24/2023. I wonder whether the phrase “The subscription will be active until 01/24/2023” could be omitted or changed to the correct one which is a fixed date.

    Regards,

    Thread Starter andreasml

    (@andreasml)

    Hi

    I think the problem is with the option
    Check this box for allowing the plan to be renewed each year.

    This option is necessary to allow the plan to be renewed. However, no matter when the plan is going to be renewed, the plan should be active for one year after the end of the current plan, as, according to the previous statement, the “plan will be renewed each year”.

    I assume that this is a mistake that needs to be corrected by the plugin authors.

    Kind regards,

    Interesting. Is there a way to change the 15 days before renewal and make it longer?

Viewing 7 replies - 1 through 7 (of 7 total)
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