When a member is registered as a guest in an order after paying for a learnpress

  • Resolved huku12345

    (@huku12345)


    8 months, 2 weeks ago

    When a member applies for a free lecture at learnpress, they can see it on their profile page and check their ID/email in their order. However, when a member logs in and pays for a paid lecture, the ID/email and contents of the order appear in the woocommerce order, but they appear as guest in the learnpress order. So members cannot view the lectures on their profile pages. What is the problem?

    • This topic was modified 8 months, 2 weeks ago by huku12345.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @huku12345! Thanks for contacting us.

    As I understand you are using LearnPress – WordPress LMS Plugin, correct?

    Please note that we are not able to provide support for third-party plugins. Please reach out to LearnPress on their support forum or directly, if they offer that option.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter huku12345

    (@huku12345)

    If a member payment through Woukcommerce, the guest made an order from the RunPress order. I’m asking if there’s a problem with Woocommerce.

    Hey there! Thanks for providing additional details.

    I understand the order was made through WooCommerce, but since the issue seems to be related only to products added through LearnPress and the customers are showing as a guest on the LearnPress order, we won’t be able to assist with it here, as this forum focuses on WooCommerce Core matters only.

    To delve deeper into this and figure out what’s happening, I recommend reaching out to LearnPress support. They’ll have the expertise to help you with this specific issue. Feel free to get in touch with them, and they should be able to provide the assistance you need. Let me know if there’s anything else I can help with!

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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