whatsapp phone number formatting issue, please help.

  • Resolved sanzomr

    (@sanzomr)


    1 year, 3 months ago

    I’m currently facing a bit of a formatting dilemma with WhatsApp, and I’m hoping someone here might have some insights to share. We’re using the Join.chat plugin to facilitate WhatsApp conversations on our website. Our operation spans both Mexico and Canada, which means we have to navigate bilingual tech waters.

    Here’s the challenge: WhatsApp expects Mexican phone numbers to be in a specific format, which includes a “1” right after “+52.” But, whenever I try to input “+52 1 81 XXXX XXXX” in the Join.chat plugin settings, that crucial “1” after “+52” vanishes.

    This might not seem like a big deal, but it’s essential for keeping our WhatsApp communications seamless. We definitely don’t want to miss out on messages from potential clients due to this formatting hiccup.

    So, if anyone out there has a handy workaround to ensure the Join.chat plugin works smoothly with Mexican numbers, I’d love to hear your advice or personal experiences.

    For privacy reasons, I haven’t posted our actual number here. Thanks a lot for your valuable input!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor davidlillo

    (@davidlillo)

    Force phone number

    By default Joinchat validates phone numbers, being able to choose the country flag and formatting the number. If you want to remove this option and form a complete number, you can do it with this filter:

    add_filter( 'joinchat_enhanced_phone', '__return_false' );
    Thread Starter sanzomr

    (@sanzomr)

    thanks for your help with our WhatsApp formatting issue. Your advice was spot on @davidlillo and got that part sorted.

    Now, we still have the problem of the messages from Mexican phone numbers sent via our website to our Mexican WhatsApp number are not being received. U.S. and Canadian numbers we do receive the messages, is just the Mexican numbers we don’t get, the problem is just via our website, when we test the messages directly from WhatsApp to WhatsApp we do receive the messages. I wonder if there is something wrong with the way we setup the plugin?

    Plugin Contributor davidlillo

    (@davidlillo)

    Hello again. Can you share with us the URL so we can review it?

    Plugin Author Creame

    (@creapuntome)

    Hi, Joinchat follow WhatsApp international phone number format.

    For Mexico phones although the Joinchat settings are saved without the “1”, in the public button is added to format it correctly.

    You do not have to do anything. Save the Mexico number without the “1” after “52” and Joinchat will launch the correct WhastApp number (with “521”).

    See an example:

    • This reply was modified 1 year, 3 months ago by Creame.
    Thread Starter sanzomr

    (@sanzomr)

    @davidlillo the url is nexoscanada.com thanks for your help. @creapuntome I thought so, when we used it that way we could receive messages from US and Canada but not from Mexico that why we thought that the reason was because we were missing that “1” in there, but it seems not to be the case as the problem persists even when we force that “1” in there

    Plugin Contributor davidlillo

    (@davidlillo)

    Hello again, I have checked the website and it is working correctly. It shows the WhatsApp button and when I click it launches the WhatsApp App and opens the chat with the number +52 1 81 **** 3220.

    Joinchat always launches users to the WhatsApp App, Joinchat does not send any messages. Since users are redirected to the WhatsApp App, Joinchat is not responsible for any type of error or failure.

    Thread Starter sanzomr

    (@sanzomr)

    thank you so much for all your help I truly appreciate it

    Plugin Author Creame

    (@creapuntome)

    I’m marking this as resolved since it doesn’t seem like a Joinchat issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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