What’s wrong with support

  • Resolved esquipulas

    (@esquipulas)


    5 months, 1 week ago

    Woocommerce support was one of the best ever saw : quick to answer, efficient, helpful. Since some weeks (monthes ?) it’s seems to be completely deserted by operators : days before receiving an answer and, when finally somebody answer, nothing relevant. Whats happening there ? Would appreciate an answer because sometimes only woocommerce technical support is able to solve issues. Thanks by advance

    (also : sorry, posted that initially in reviews, wrong place but seems I cannot delete it)

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Nadir Seghir a11n

    (@assassinateur)

    Hey, what was your question?

    Thread Starter esquipulas

    (@esquipulas)

    solved since asking, was about storefront, but wanted to share the experience because it’s a pity ??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @esquipulas,

    I’m sorry to hear about the inconvenience you’ve experienced.

    In most cases where we are unable to answer your questions/solve your issues on time is because we are most likely encountering a high number of tickets.

    We normally reply to questions on a first come, first served basis, therefore, this could take some time before we get to your question.

    Should you have any issues or have any other questions or concerns, please don’t hesitate to contact us. We’re here to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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