What Type Of JW Configuration Am I Using??

Dear JW Player Support,

YAY! Woo Hoo! I finded it!

Here it is/was … All Buckets > MyFile-YourFile > Properties > Meta-Data > Key: Content/Type > Value: [video/mp4] is not an option!??

How about … [audio/mpeg] … there are 15 different options, and video/mp4 is not listed among them as such. This listing, … ‘audio/mpeg’ is an option. What say you?

The only other settings option that I can ascertain may be relative here is, … All Buckets > MyFile-YourFile > Properties > Details > Server Side Encryption: None or AES-256.

Let me know.

Thanks much,
B

Dear JW Player Support,

Update, … while I am waiting to hear back from you, I selected the [audio/mpeg] option, and then checked to see if the video would play via MS Internet Explorer, and it did not, the same error message displayed; and yes I dumped history to get a fresh load of the website to the browser.

Next, I go back into Amazon to re-select the setting I was on, which was the incorrect, [application/octet-stream], and that setting is no longer present in the options???

What is now present in the option is, [binary/octet-stream], so this is beyond me, of course, but that’s what I’ve got so far, just keeping you posted.

Thanks much,
B

Dear JW Player Support,

Update, … while I am waiting to hear back from you, I selected the [audio/mpeg] option, and then checked to see if the video would play via MS Internet Explorer, and it did not, the same error message displayed; and yes I dumped history to get a fresh load of the website to the browser.

Next, I go back into Amazon to re-select the setting I was on, which was the incorrect, [application/octet-stream], and that setting is no longer present in the options???

What is now present in the option is, [binary/octet-stream], so this is beyond me, of course, but that’s what I’ve got so far, just keeping you posted.

Thanks much,
B

Dear JW Player Support,

Update, … while I am waiting to hear back from you, I selected the [audio/mpeg] option, and then checked to see if the video would play via MS Internet Explorer, and it did not, the same error message displayed; and yes I dumped history to get a fresh load of the website to the browser.

Next, I go back into Amazon to re-select the setting I was on, which was the incorrect, [application/octet-stream], and that setting is no longer present in the options???

What is now present in the option is, [binary/octet-stream], so this is beyond me, of course, but that’s what I’ve got so far, just keeping you posted.

Thanks much,
B

Dear JW Player Support,

Sorry that posted three times, the screen refresh did not show post!

Thanks,
B

I do not know much about how Amazon defines their content types. I would reach out to their support about this.

Dear JW Player Support,

1. Ok, I will get with the Amazon support team.
2. If I just tell them that JW Player Support tells me that the following is what I need for their video player to operate … Properties > Meta-Data > Key: Content/Type > Value: [video/mp4] … they should be able to translate what that means for their systems operation.
3. I will post the outcome for the benefit of all. Stay tuned.

Thanks much,
B

Dear JW Player Support,

Here’s the latest …

1. This was crazy-stupid-simple easy … if you want the Properties > MetaData > Key: Content/Type > Value: [video/mp4] … to be video/mp4 … then you type in … video/mp4 … just like that, video/mp4, for the noobs, no brackets, just the word, forward slash, word … video/mp4, and viola, the video now plays in MS Internet Explorer Browser. Found the instructions on this via this string from the AWS – Amazon Web Services Support Forums … https://forums.aws.amazon.com/thread.jspa?messageID=420907&#420907.
2. The only holdout now is Apple Safari … same spinning center icon occurs in the Safari Browser … even with the Key: Content/Type Value: video/mp4 settings in the AWS S3 Properties for the specified file.
3. So, my dearest JW Player Support Person have you got any ideas on getting Safari to be able to play the video? All four of the other browsers are now playing nice in the collective internet sandbox with my all-important video, but not Safari.
4. Can you remedy this? Or explain it from here? We have now satisfied the demands of the JW Player coding language/software, inasmuch as it required the Key: Content/Type & Value: video/mp4 settings … and still no Safari? Now what could the problem be?
5. Also, from that Amazon Support string noted above, bear in mind that, you can type in a setting/option, who knew, for the ‘Value:’ AND you can add another line of MetaData Key: & Value: settings/options … so is that maybe what has to be done to satisfy Apple Safari Browser??? … oh great and superior JW Player enigma-solver? ??

Thanks much,
B

Your link, https://www.fixcreditmyself.com/, the video plays fine for me in Safari?

Dear JW Player Support,

Really?!!! OMG! I will go check again now! That is delightful news! BRB – Be Right Back!

B

Dear JW Player Support,

1. I went to the site via Safari … I still get the spinning center icon.
2. I did an ipconfig /flushdns
3. I dumped history.
4. I dunno what else to do to be sure my end is clear and that my cpu initiates a fresh request/load of the site.
5. Any thoughts?

B

Have you had others check this? I simply went to your site, pressed play, and it played for me quickly.

Dear JW Player Support,

Update …

1. No, I have not had others go to the site, but you did and thank you very much.
2. That was good enough for me to then know that the video IS PLAYING … and that, the problem is likely on my end, with my setup.
3. Then I spoke to a friend, who said, hey B, you’ve got an Apple device, go see if it plays on the Apple device, it’s a tablet, and viola, the video plays on the Apple device!!! Yay!!!
4. I operate with a Windows laptop, running Vista 64 bit, and have Apple iTunes access and have often had Apple updates like QuickTime, which sometimes you need as you surf the web, to be able to play various bits of media. And for me the video DOES NOT play on Apple Safari running on a Windows device, and this is okay, I mostly have Apple Safari, not because I am a fan the browser per se, but more because I test with it, and now, I know/see that the test, and use of, the Safari Browser is not accurate. Also, a little research yielded the fact that, Apple is not likely to continue to develop Safari for Windows users.
5. With that said, that last sentence, we are complete! And completely resolved on this issue/ticket. THANK YOU!! Can we get high five, yeah buddy!!

Thanks very much,
B

SUMMARY:

1. The configuration/plugin was at JW5 … it was upgraded to JW6.
2. All browsers are now playing the video.
3. The biggest issue in this support thread was the MetaData > Key: Content/Type > Value: video/mp4. This option has now been added by simply typing in the exact option of … video/mp4 … to the Amazon S3 Account under Properties for your given file, which then resolves the other browsers holding out and not playing the video, MS Internet Explorer, Opera and Safari. Now they all play the video, success.
4. This ticket/topic/post/thread/issue … is resolved!
5. Big THANKS to JW Player Support!

RESOLVED