what should be the fild name in os Ticket form configuration?

  • Resolved priyaranjanarcweb

    (@priyaranjanarcweb)


    2 years, 3 months ago

    Hi team.
    I am using WP forms. but ticket is not generating. What to use in the filed name. is its the same name which is on the wpform field name? i.e: wpform name: Quick contact – Form Identifier fild name = Quick contact. and if my name field name is Name then the osTicket form field Full Name (required) = Name|1. are these the correct format ?

    Data is showing in the log, but ticket is not generating.

    What is ticket.json file ? where to find that.

    Please help me out.

Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    Form Identifier should be set to ‘wpforms’ and for other fields you should use next format ‘fields|<filed_ID>’, where filed_ID is real ID of field on your contact form.

    Here are screenshots with examples:
    1) osTicketConnector settings
    2) WPForm – look at the top left corner, there is “Dropdown (ID #3)” label. Number 3 is a ID of field.

    Best regards,
    SCAND team

Viewing 1 replies (of 1 total)
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