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Hi @kyra1883, when you say “doesn’t work”, do you get exactly the same error as you posted before? Would it be possible to post part of a log?

Hi Brandon, yes are the same error.
Yes of course:

[04-May-2017 11:47:40] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:48:51] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:50:09] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:51:21] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:52:33] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:53:45] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:55:02] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:56:18] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[04-May-2017 11:57:28] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!

Hi @kyra1883, can you ask your host if background processes are permitted? SIGTERM means that a process is being killed off, and the plugin can’t do much about that. If they are permitted, please ask the maximum time that one may run.

Hi Brandon, I think are permitted because now 2 of 3 website makes the backup without problems, I try with the maximum time.
Thanks

Hi @kyra1883, I’m glad it’s working for two of your sites. Is there any difference between the site that’s not working, and the ones that are?

Hi @kyra1883, are you still experiencing this issue? If so, could you show me new logs after setting Maximum script execution time to 25 seconds?

Hi Brandon, I make a backup and it’s ok (it ends, before didn’t end) but however there is error “WARNING: Signal “SIGTERM” (Termination signal) is sent to script!”

Thanks @kyra1883, but I still need to see at least part of your log if you could. ??

Yes of course:

[INFO] BackWPup 3.3.7; A project of Inpsyde GmbH
[INFO] WordPress 4.7.4 on https://ilpiacereassoluto.it/
[INFO] Log Level: Normal
[INFO] BackWPup job: 8/5/2017
[INFO] Logfile is: backwpup_log_d5f21b_2017-05-08_15-06-27.html
[INFO] Backup file is: backwpup_d5f21b_2017-05-08_15-06-27.tar.gz
[08-May-2017 15:06:27] 1. Try to backup database …
[08-May-2017 15:06:27] Connected to database graziaca_wp245 on localhost
[08-May-2017 15:06:34] Added database dump “graziaca_wp245.sql” with 40,57 MB to backup file list
[08-May-2017 15:06:34] Database backup done!
[08-May-2017 15:06:36] 1. Trying to make a list of folders to back up …
[08-May-2017 15:06:40] Added “wp-config.php” to backup file list
[08-May-2017 15:06:40] 4419 folders to backup.
[08-May-2017 15:06:41] 1. Trying to create a WordPress export to XML file …
[08-May-2017 15:07:40] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[08-May-2017 15:08:37] Check WP Export file …
[08-May-2017 15:08:38] WP Export file is a valid WXR file.
[08-May-2017 15:08:38] Compressing file …
[08-May-2017 15:08:39] Compressing done.
[08-May-2017 15:08:39] Added XML export “Il-Piacere-Assoluto-Sex-Shop.wordpress.Y-m-d.xml.gz” with 1,69 MB to backup file list.
[08-May-2017 15:08:41] 1. Trying to generate a file with installed plugin names …
[08-May-2017 15:08:41] Added plugin list file “Il-Piacere-Assoluto-Sex-Shop.pluginlist.2017-05-08.txt” with 2,71 KB to backup file list.
[08-May-2017 15:08:41] 1. Trying to generate a manifest file …
[08-May-2017 15:08:41] Added manifest.json file with 6,46 KB to backup file list.
[08-May-2017 15:08:41] 1. Trying to create backup archive …
[08-May-2017 15:08:41] Compressing files as TarGz. Please be patient, this may take a moment.
[08-May-2017 15:09:39] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[08-May-2017 15:09:42] 2. Trying to create backup archive …
[08-May-2017 15:10:41] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[08-May-2017 15:10:44] 3. Trying to create backup archive …
[08-May-2017 15:11:42] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
[08-May-2017 15:11:44] ERROR: Step aborted: too many attempts!
[08-May-2017 15:11:44] 1. Trying to check database …
[08-May-2017 15:11:46] Database check done!
[08-May-2017 15:11:46] ERROR: Job has ended with errors in 319 seconds. You must resolve the errors for correct execution.

@kyra1883, if you could, please enable debug logging. Go to BackWPup > Settings > Logs, scroll down to Logging Level, and enable the last option, Debug (not translated).

Then please email that log to support [at] backwpup.com. That will give us more information to find out what’s going on.

Ok Brandon, thank you!

Hi @kyra1883, I wanted to check in to see if you were still having this issue. We have not received an email from you yet.

Hi @kyra1883, since we’ve not received a response, we’ll assume this issue is resolved. But if you are still experiencing this, please don’t hesitate to submit the log as I described above and we’ll be happy to help.

Hello-
I started getting the same error (ERROR: Signal “SIGXFSZ” (File size limit exceeded) is sent to script!) with our weekly backup starting April 30.
The “maximum execution time” is set to 20 seconds.
In the “runtime” column, the recent backups that each reported 8 errors cite 139 seconds and 140 seconds. The last backup with no errors, April 23, shows 132 seconds. The runtime has been getting gradually longer (in October 2016 it was circa 96 seconds.)

Please advise.
Jim

Hi Brandon, the issue isn’t resolved but backup works..it’s well